Report: How we shop – Measuring the rapid digital shift

PayPal Editorial Staff

PayPal Editorial Staff

September 09, 2020

Girl unpacking a brown and yellow scarf received through online shopping at home

The 'How We Shop' Report examines how consumers' shopping and payment preferences are evolving as they turn to digital channels and what it means for retailers to cater to those experiences.

Inside the september report:

Inside the September Report:

  • 57 percent: Share of consumers for whom digital payments options would impact their shopping decisions
  • 40 percent: Portion of consumers who have shifted their retail shopping online this year
  • 48 percent: Share of consumers who prefer paying with POS credit who would not shop with merchants who do not offer it ​

How We Shop Report (PDF)

How We Shop Report (PDF)

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