Time for your government agency to accept digital payments.

Dec 06 2019 | PayPal Editorial Staff

From books to baby gear, movie tickets to medical bills, more and more Americans expect to pay digitally for a wide range of purchases. And it’s no surprise that the idea of digital government payments is equally popular.

Today, citizens want to pay their tax bills and traffic tickets as quickly and easily as they do anything else – in fact, 93% of those surveyed think government should accept digital payments.*

What consumers want from online payments.*

•  Time savings and fewer in-person visits
•  Quick, accurate receipts
•  Knowledge that their payment data is secure

The good news is that offering digital payments can also help government agencies like yours increase efficiency and save money. In a recent survey, 69% of US respondents said they’d be more likely to pay their government bills as soon as possible if they could pay online.**
Government payment portals often focus on large and recurrent payments, like taxes and utility bills. But citizens interact with – and pay for – a broad range of public services. The more of these that people can pay for digitally, the better for everyone involved.

Your guide to optimizing government payments.

So how do you make it easier for your constituents to pay, save your employees time and energy – and maybe even bring in more on-time payments?
There are payment providers specializing in every type of government payment. Ready to introduce digital payments, or expand your existing payment offerings? You have 2 options: integrate providers’ payments technology directly into your systems, or hire a partner to manage platforms and payments.
A wide range of companies claim to be government payments experts. But you still need to do your homework when picking a partner. How do each option’s costs, offerings, and reputation stack up against the competition? And what payment options do they offer? 

Going digital with your payments? Consider:

•  Security and compliance. You need to protect more than just transaction data. Make sure provider contracts spell out security and compliance details.
•  Integration. Payment systems with open APIs are easier for solution providers or IT staff to integrate with your current systems.
•  Financial transparency. Make sure reports on how money flows from payment portals into agency accounts are accurate, and that it’s easy for treasury or finance officials to access them.
Transaction fees. Know your state and local laws. Can you pass transaction fees on to citizens, or should they be factored into each rate or bill? 
•  Clear communication. Keep on top of new technologies and payment methods. Let the public know when you add new options, and offer appropriate support and education.

PayPal payment solutions for federal, state, and local governments.

Federal, state, and local agencies can take payments quickly, easily, and securely with PayPal. Talk to your payments solution provider about how you can let citizens pay with PayPal. To learn more about how PayPal works with your provider, or to add PayPal directly to your site, visit paypal.com/government.

* Logica Research (formerly Koski), March 2018; surveyed 2,000 Americans ages 18-75.
** Logica Research (formerly Koski), August 2019; surveyed 1,000 Americans ages 18-75.

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