Important UPS shipping dates for the 2020 holiday season

Nov 18 2020 | Julie Warshaw, PayPal editorial staff

A little planning can have a big impact on your success during the holiday shopping season – especially if you’re going to be shipping orders. It’s crucial to understand the dates a package needs to be sent by in order to keep your customers happy.
In the weeks leading up to the holiday rush, take time to make sure your business is equipped to process these orders quickly. Everything from supplies to staffing is critical when it comes to maintaining a fast turnaround time.
Since shipping plays such a vital role in e-commerce, it’s important to choose a trusted, reliable carrier, like UPS. To show their commitment to small businesses like yours, UPS will not increase rates or apply Peak Season surcharges this holiday season when you open your UPS account through PayPal.
Below, we’ve listed UPS services and corresponding “ship by” dates for ensuring a package arrives by December 24th. Keep these dates in mind when you’re setting expectations for your customers. Be transparent about your shipping and handling costs, policies, timelines, and how you handle returns.

Please refer to for the most up to date information.
The content of this article is provided for informational purposes only. You should always obtain independent business, tax, financial, and legal advice before making any business decision.

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Frequently asked questions.

If you create a UPS or USPS shipping label but don't want it, you can void it. You have up to 24 for UPS and 48 hours for USPS to void label afer creating it.

Here's how to void a pending USPS or UPS shipping label.

  1. On the Summary or Activity page find the payment from the buyer which the label was created for.
  2. Click on the buyer's name.
  3. Scroll down to the bottom of the page and click Void Label.
  4. Click Void Shipment.

When you click Void Shipment, we notify your buyer by email that you have canceled the shipment of their item. If you created more than one shipping label for an item, you must follow the above steps to void all excess labels for the shipment. It can take up to five days for the credit to appear in your PayPal or UPS account.

If it has been longer than 24 hours then the Void Label link will not be available. If the label is not used, a credit will be posted to your PayPal account within 5 days, and the "Pending" status will remain for five calendar days.

Here’s how to void one or more labels printed from PayPal Multi-Order Shipping:

  1. On the Summary page, click All Tools under "Tools" on the top of the page.
  2. Click Multi-Order shipping.
  3. Click Purchased labels.
  4. Click Void in the dropdown menu next to the transaction of the label which you want to void.

The estimated time you can expect to receive a credit (including postage and insurance costs) on your PayPal account after you void a USPS shipping label:

  • 15 calendar days on shipping labels for Priority Mail, Express Mail, First-Class Mail Parcel, Express Mail International, and Priority Mail International.
  • 21 calendar days on shipping labels for Media Mail and Parcel Select.
With PayPal Shipping, you can purchase U.S. Postal Service and UPS shipping labels online using your PayPal account. Once you’ve purchased a label, all you need to do is print and affix it to your package, and then give the package to the carrier.

With PayPal Shipping, you can:
  • Spend less time on shipping paperwork.
  • Manage all of your PayPal shipments in one place.
  • Prepare several packages to ship at the same time.
  • Track packages that you post through PayPal.
  • Customize and print packing slips to include with your shipments.
  • Ship to nearly every location in the world.

To start using PayPal Shipping, click the Activity tab. Find the relevant transaction and click Print shipping label. Choose a shipping carrier and click Continue. Review the "Ship From" and "Ship To" addresses on the "Create Your Shipping Label" page and make any edits, if needed. Enter the required information under "Shipment Information" and "Shipment Options" and click Continue. Review your information for accuracy and click Pay and Continue. Click Print Label, which will appear in a separate pop-up window. After you print the label, you'll see "Label Completed."

If you need to update the address you’re shipping from, your shipping carrier preferences, return labels or other details, visit the PayPal Shipping Information page.

Shipping rates
Your shipping rates are how much you charge customers to ship their items. For single items, you can use flat-rate shipping. When customers order more than one item, you can charge an incremental shipping fee.

For more complex shipping rates, you can use the PayPal Shipping Calculator. It sets your shipping rates based on order amount (monetary value), order weight or item quantity. You can also set profiles for different states or regions.

If you are looking for more information on how to ship internationally, click here.
You can create shipping labels and packing slips on PayPal when you ship by U.S. Postal Service (USPS). You don't need a special label printer - just print the label on a normal sheet of paper and tape it to your package.

Here’s how to create a shipping label from your PayPal account:
  1. Click Activity at the top of the page and find the item you want to ship.
  2. Click on the transaction you're looking for and then click Ship.
  3. Choose either UPS or USPS as your shipping carrier.
  4. Enter and review your shipping information then click Calculate shipping.
  5. Click Confirm and Pay.
  6. Click Print label on the "Finish printing your label" page.
If you have a pop-up blocker installed on your browser, you need to turn off the pop-up blocker to print your label.

Print your shipping label on plain paper and fold at the line. Affix the label using clear plastic shipping tape over the entire label.

UPS labels must be purchased with a PayPal balance. If you don't have enough money in your PayPal balance, add money to your account. You can create your label after the money has posted to your account.

To create a single shipping label not related to a payment you received, you can use Multi-Order Shipping.

If you are returning an item to a seller due to a dispute or claim you may be eligible for a program called Return Shipping on Us that reimburses your return shipping costs. Please review the terms and conditions of the program to see if you're eligible.
You can help to release the eligible payments by following one of the below steps:
  • Add Tracking. Use one of our approved shipping carriers and we’ll release the hold 1 day after the courier confirmed delivery.
  • Update the order status if the held payment is for a service or intangible item (e.g. piano lessons, e-book). You'll get your money 7 days after verification. 
  • Print USPS or UPS shipping labels with us. We’ll track the item and release the hold 1 day after the courier confirmed delivery.
Otherwise, the payment will be released up to 21 days after you received it, provided there aren't any issues with your transaction or account. 

Here’s how to add tracking information or change the order status: 
  1. Go to your Activity
  2. Find the transaction you would like to update, then click Get your money
  3. If you sold a product, select Product to add tracking information or print shipping label directly. 
  4. If you sold an intangible item or service, select Service or virtual product to confirm order status. 
  5. Click Submit
Once you click 'Submit', the buyer receives an email notifying them that you entered the shipment tracking information for this transaction (if applicable). The email includes the tracking number, order status, and shipping company. 


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