Cost savings and business benefits for enterprises, enabled by PayPal.
Forrester Consulting conducted a Total Economic Impact (TEI) study to examine the potential return on investment enterprises realize by deploying PayPal’s payment solutions. Download the full report below.
PayPal’s enterprise solutions deliver enterprise-level credit card and alternative processing services fast and at scale while enabling high authorization rates. Merchants can offer PayPal’s proprietary payment methods as well as host of other payment methods like digital wallets and other local payment methods. PayPal can enable new sales through partner channels with its unique orchestration technology, sales lift from new customers by leveraging the PayPal’s family, and payment-related cost savings.
Merchants must not only sell goods and services online but also provide consumers a quick, easy, and hassle-free buying experience. Merchants expect a payment provider to deliver services that can have global reach and meet moments of peak shopping demand. Customers increasingly expect new, seamless buying experiences. Forrester research estimates that more than 71% of U.S. online adults and 82% of Western Europe online adults will make an online purchase in 2021, and online buyers will spend an average of more than $2,500 per year.1
PayPal’s enterprise payment solutions, powered by Braintree technology, deliver enterprise-level credit card and alternative payment method processing services, and easily integrate with other payment processing services. Merchants see fast transaction processing on a solution that can support enterprise scale in more than 50 countries across more than 130 currencies worldwide. It supports a high volume of credit card processing, as well as high authorization rates on the first try. Merchants can offer popular PayPal payment options, PayPal wallet and Venmo, as well as many region- and country- specific payment types and other leading digital wallets that customers in those markets prefer and find convenient.
In addition to a range of credit card and local payment methods, PayPal’s enterprise solutions include access to PayPal’s proprietary payment methods and the 400+ million consumers they serve worldwide. This can lead to expanded reach and new business for merchants.
PayPal can help facilitate new business for merchants by unlocking third-party sales channels through payments connections. With this orchestration technology, customers on another site or social platform can buy directly from a merchant without leaving the experience they are engaging with. The director of strategic finance for the online event management services company attributed 10% to 15% of their year-over-year growth to these third-party payments connections.
Merchants can rely on PayPal’s track record of reliability and scale. PayPal supports many large merchants worldwide due to its knowledge, experience, and connections as one of the largest merchants of record in the world with its own digital wallet. PayPal’s enterprise solutions use that experience to authorize a high volume of transactions across various card and alternative payment types.
Merchants experienced cost savings with their integration of PayPal’s enterprise solutions through a variety of time and cost reductions. These included consolidated payment processing services across regions, reduced developer time to add or update payment types, reduced integration time required to include PayPal wallet and Venmo alternative payments, and reduced time for administration and reporting.
In addition to payment administration and developer time savings, a streamlined payment solution also led to a reduction in payment-related customer support issues. With PayPal’s variety of capabilities, many services were brought in-house, leading to time and cost savings. These included reduced or avoided chargeback disputes, fraud and risk resourcing, and other issues that could lead to a customer support contact.
With PayPal’s enterprise solutions, some merchants have realized a credit card transaction fee savings compared to their legacy solution.
Additional benefits that merchants experienced but were not able to quantify include:
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