You may occasionally find yourself in a position where you need to presell items; in other words, you collect money up front for goods or services that aren’t available yet. When that’s the case, it’s helpful to know some basics to help you accept and process payments smoothly.
Preselling is pretty common. Here are a couple of examples:
If you’d like to presell items in an online store, keep in mind you’ll need to guarantee delivery within 20 days from the date of purchase and also let your customers know they’re buying a presale item.
We may ask you for documentation before you can withdraw payments from a presale. The documentation can include:
We ask for information about your supplier and invoices to verify that you have a product or service; and we ask for shipping information to verify that you’ve shipped the orders.
PayPal also takes measures to protect you and the buyer in presales. One measure is an account reserve - an amount of money held in your PayPal account for a temporary period of time. It ensures your buyer receives the product or service they paid for within the agreed upon timeline. Learn more on account reserves here.
You can check if a reserve was placed on your account by viewing your on hold balance when you log in to your PayPal Business account and clicking on Money.
Any time money is collected before an item is available, things can go wrong—some of which may be completely out of your control.
As an example, natural disasters can impact the production or delivery of goods. Or, your manufacturer may have internal issues that cause shipment delays. Unfortunately, you could also find yourself dealing with fraud on the part of your supplier or sudden inventory problems may cause a shortage of product.
In the case of ticket sales, events may be cancelled due to unexpected circumstances like serious illness or weather conditions.
Any of these circumstances can impact your ability to supply your buyer with the product or service they purchased. However, there are ways to mitigate your risk.
One way to lower risk for products and services with an extended delivery time is by dividing payments; a down payment to secure the order, and a final payment once you ship the product or deliver the service.
For example, if you’re selling a custom piece of furniture, you may initially charge the buyer for the materials needed. After you’re finished with the piece and it’s ready for shipping, you can charge the remaining balance.
Here’s how else you can help ensure a safe preselling transaction:
Clearly state when an item will be available for shipping in your listing by specifying the correct handling time. The handling time specified in your listing needs to reflect the time from the end of the listing until the item is shipped to the buyer — not when the item is in your possession.
Indicate it’s a presale item in the product listing.
Make sure people can easily see the sales terms on your website with default font sizes.
Clearly list the refund policy on your website. Being upfront will help your buyers accept the terms of an extended delivery, and it can also help you process any refunds smoother.
Presales always carry some level of risk, but following preselling guidelines and taking necessary precautions can help you ensure a successful transaction.
You can also access additional information by reviewing our FAQs at the bottom of this page.
In partnership with three expert business owners, the PayPal Bootcamp includes practical checklists and a short video loaded with tips to help take your business to the next level.