How to update your business name on customers' credit card statements.

Apr 10 2018 | PayPal editorial staff

It’s important to make your Credit Card Statement Name as clear as possible so that customers will recognize your charge on their card statement.
If a customer doesn’t recognize a charge, they could open a complaint that they did not recognize or did not authorize the charge. The Credit Card Statement Name is the name that will appear on your customer’s credit or debit card statements. To help your customers remember where they shopped, make sure your Credit Card Statement Name is correct by following the instructions below.

Update Your Credit Card Statement Name (Standard or Advanced).
  1. Log in to your PayPal account.
  2. Click Profile at the top of the page.
  3. Click Business Setup.
  4. Click Account setup.
  5. Click Make your business name clear for customers.
  6. Enter your business name, then click Confirm Business Name.
    • Don’t enter special characters such as &, #, ().
    • Your business name could be displayed on your customers’ credit card statement after the word PayPal *. For example (PayPal *SELLER NAME).

Update your Credit Card Statement Name (Pro or Virtual Terminal).
  1. Log in to your PayPal account.
  2. Click Profile at the top of the page.
  3. Click Payment receiving preferences in the “Security and risk settings” section.
  4. Enter your business name, then click Save.
    • Don’t enter special characters such as &,#,_().
Note: If your customer paid for their purchase using a bank transfer, your business name will not appear on their bank statement. Instead, your customer will see PAYPALINST XFER. To verify the purchase your customer would need to log in to PayPal and look for the transaction in their History.

 
The contents of this site are provided for informational purposes only. You should always obtain independent, professional accounting, financial, and legal advice before making any business decision.

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Frequently asked questions.

Here's how to update your billing information in PayPal Manager:

  1. Log in to PayPal Manager.
  2. Click Account Administration.
  3. Click Billing Information under "Contact Information."
  4. Change your information as needed.  
  5. Click Update.

PayPal uses this information to bill you for your Payflow services. Only administrators can modify billing information. If you don't have administrator privileges, you can only view your billing information here.


Modifying your billing information

The Billing Information page displays the credit card information that is currently being used for billing purposes in the "Current Billing Information" section. 

To update your credit card information:
  1. Enter the credit card number and expiration date in the "Modify your Billing Information" section. Be sure to enter only numbers, without any space and dashes. For example, 5105105105105100.
  2. Click Update to save the changes.
  3. Verify that the billing contact information is accurate for the new credit card.


Modifying your billing contact information

The Billing Information page displays the contact information and address for the credit card that is being used for billing purposes in the "Modify your Billing Contact Information "section. Please review and make sure that all your contact information is up to date.

To modify your billing contact information, follow the description below to enter the details. Click Update to save the changes.
FieldDescription
Billing ContactName of your billing contact. Be sure to use the same name appearing on the account holder billing statement.
Street AddressStreet address of the billing contact. Use the same street address that appears on the account holder billing statement.
Street Address continuedAdditional street address information of the billing contact.
CityCity of the billing contact. Be sure to use the same city that appears on the account holder billing statement.
State/ProvinceState of the billing contact. Be sure to use the same state/province that appears on the account holder billing statement. This is required only if the address is in the United States or Canada.
Zip/Postal CodeZip/postal code of the billing contact. Be sure to use the same zip/postal code that appears on the account holder billing statement. This is required only if the address is in the United States or Canada.
Phone NumberPhone number of the billing contact. Example: 650-555-1212 or 650-555-1212 x1234.
Fax NumberFax number of the billing contact.
EmailEmail address of the billing contact.
We first use a National Database to confirm your personal information or your business entity. However, sometimes finding your information using the National Database doesn't work because the information is either unavailable, or your name or address has changed.

If we can't verify your personal information, we will ask you to send us documents which confirm your identity via your PayPal account. Please see the guide below explaining what documents we can or cannot accept.

Personal Information Verification​
Proof of Identity
Documents must include information such as first and last name, date of birth, issuance and expiry date, as well as the document ID number. The name on this document must match the name you've registered on your PayPal account.
 
Acceptable Proof of Identity documents are:
  • Driver’s license
  • Passport or passport card
  • State or Government Issue ID
Unacceptable documents:
  • Military IDs
  • State medical cards, student cards
  • Expired, partial or obscured documents
Note:  If you've recently changed your name and the information on your identity document doesn't match the information on your account, you may have to provide additional documentation to show the name has changed.
 
Proof of Address
A proof of residence document that confirms where you live. This document must show both your full name and residential address. We can only verify physical addresses, not PO Box addresses. 
 
Acceptable Proof of Address documents are:
  • Utility bill (Dated within last 12 months)
  • Cell or landline phone bill (Dated within last 12 months)
  • Motor vehicle registration (Dated within last 12 months)
  • 401k/Brokerage Statement (Dated within last 12 months)
  • Copy of Grant Deed on Home or Lease Agreement for Home
  • Bank or credit card statement (Dated within last 12 months)
  • Identity card or driver’s license with physical address listed (must be current)
Unacceptable documents:
  • Envelopes
  • Military IDs
  • Invoices, receipts, all waybills
  • Expired, partial or obscured documents
Proof of SSN/ITIN
A document that confirms your 9-digit SSN/ITIN, assigned by the Internal Revenue Service or Social Security Administration.
 
Acceptable Proof of SSN/ITIN documents include:
  • Social Security Number card
  • Letter from IRS assigning SSN or ITIN
  • 1099 Form (Dated within last 12 months)
  • Employer-issued W2 (Dated within last 12 months)
  • Paystub with complete SSN (Dated within last 12 months)
  • 3rd party prepared tax documents (Dated within last 12 months, and signed by 3rd party preparer)
Unacceptable documents:
  • Envelopes
  • Self-completed applications
  • Self-prepared tax documents
  • Expired, partial or obscured documents
Note If you don't have access to any of these documents, you can go to your local Social Security Office and request a letter which will verify your Social Security Number.


Business Entity Verification 
Proof of Business Identity
A document that confirms your business entity’s Employer Identification Number (EIN) or Tax Identification Number (TIN). The business name on this document must match the full business name on your PayPal account.
 
Acceptable Proof of Business Identity documents include :
  • Copy of IRS Letter assigning EIN/TIN
  • Screen print of EIN/TIN assigned real-time during online application
  • Previous year’s business tax return, prepared and signed by 3rd party preparer
  • Current bank statement displaying truncated EIN/TIN (Dated within last 12 months)
  • Current credit card statement displaying truncated EIN/TIN (Dated within last 12 months)
  • Other government-issued documents displaying full business name and 9-digit EIN/TIN (Dated within last 12 months)
Unacceptable documents:
  • Self-completed applications
  • Self-prepared tax documents
  • Expired, partial or obscured documents
Proof of Business Address
A proof of address document that confirms your business entity’s correspondence address. We can only verify physical addresses, not PO Box addresses. All documents must be dated within the last 12 months.
 
Acceptable Proof of Business Address documents include:
  • Current utility or phone bill
  • Current insurance or tax statement
  • Government-issued business license/permit
  • Current Certificate of Good Standing (Active Status)
  • Current bank statement displaying full business name
  • Current credit card statement displaying full business name
  • Other registration document filed with Secretary of State (i.e. Certificate of Incorporation, Partnership Agreement, or comparable business registration document)
Unacceptable documents:
  • Envelopes
  • Invoices, receipts, all waybills
  • Expired, partial or obscured documents
Proof of Business Existence
A current document issued by the Secretary of State (or equivalent agency) showing that a business entity has complied with the applicable provisions of the laws of the state, is in good standing, and is authorized to transact for business. The business name on this document must match the full business name on your PayPal account.
 
Acceptable Proof of Business Existence include:
  • Government-issued business license/permit
  • Current Certificate of Good Standing (Active Status)
  • Other registration document filed with Secretary of State (i.e. Certificate of Incorporation, Partnership Agreement, or comparable business registration document)
Note: All documents must be dated within the last 12 months.
When making a purchase with PayPal, the charge may appear as “PayPal” along with the number 402-935-7733 on your bank or credit card statement. You may also see this phone number, which is a phone number associated with PayPal Customer Service, if the Merchant you’re shopping with uses PayPal as their credit card processor. Check your account statement with your most recent PayPal history.

If you don’t have a PayPal account, or haven’t used it recently, please follow the steps to report an unauthorized transaction.
 

You can find your 4-digit PayPal code on your debit or credit card statement next to or near the charge amount.

Your code will look like this in the item description section of your statement:

PayPal*1234 CODE or PP*1234 CODE

Please allow 2 to 3 business days for the PayPal code to appear on your online card statement. If you do not have online access to your statement, you'll need to wait for your statement in the mail.

Here’s how to enter the 4-digit PayPal code to confirm your card:

  1. Click the Pay & Get Paid tab at the top of the page.
  2. Under 'Wallet', click Banks and Cards.
  3. Click Edit beside "Cards."
  4. Enter the 4-digit PayPal code and click Submit.
Note:
  • If you do not act to confirm your card by entering in the 4-digit code (or your card cannot by confirmed), the charge will be refunded 75 days from the date of the charge (60 days in Brazil). Based on certain jurisdictions (such as Brazil) the credit may not actually post to your card for up to 30 additional days.
  • If you remove your card or close your account during the time frames above, the return of the credit may not process. In these instances, you may need to contact PayPal Customer Service to have the charge refunded.

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