Integrating Digital Payments Platforms to Accelerate Sales & Improve the Customer Experience
PayPal and IDC investigate the digital transformation and need of having a vendor platforms allowing digital and contactless payments such as QR codes.
As they adjust their businesses to adapt to today’s new realities, leading retailers are implementing digital platforms to drive sales and create a seamless, omni-channel customer experience.
- 2020 was a pivotal year for digital commerce adoption with consumers shifting to omni-channel experiences, putting increased pressure on traditional retailers.
- Retailers delivering seamless online and in-store experiences benefit from increased customer satisfaction, customer loyalty, and growth.
- Retailers need to find a payments vendor that can not only address today’s requirements but also future proof their business and enable new omni-channel customer experiences