You can return your card reader within 30 days from purchase it if purchased online from PayPal, or through the PayPal Here app.

If you purchased your card reader from an authorized retailer, please contact the retailer for their return policy. If the retailer can no longer accept returns and your card reader is defective, please return directly to PayPal. Please see our warranty policy below.

Need help? Please call Customer Service at 1-877-569-1136.


PayPal provides the PayPal Here Device with a 12 month return period beginning on the shipment date or in-store purchase date. During this period, PayPal warrants that the Device will be free of material defects that prevent its normal operation.

PayPal shall not be liable for any damages or defects to the PayPal Here Device caused by improper use or by accident, malicious damage, hazard, excess humidity, liquid ingress, electrical stress, or other environmental conditions not commonly found in a normal safe working environment. Please note that each device is fitted with a liquid sensor and its reaction to liquid will serve as proof of liquid ingress having occurred.

PayPal shall not be liable if the defect arises because you have failed to follow PayPal’s written instructions as to storage, installation, commissioning, use or maintenance of the PayPal Here Device or if you alter or attempt to repair the relevant PayPal Here Device without the written consent of PayPal.

PayPal’s warranty does not extend to cables, accessories, plugs, or power supply units.

It is your responsibility to return the faulty Device to us.

You are expected to purchase boxes or reuse original supply packaging to ensure safe shipment. Incorrectly packaged returns may be processed as a chargeable repair.

PayPal will, in its discretion, either repair or replace faulty PayPal Here Devices within 90 days of the date of receipt of the PayPal Here Device. PayPal will return the repaired or replaced PayPal Here Device to you at our cost.

PayPal advises you to carefully check the PayPal Here Device before returning to us to ensure that it is defective. Any PayPal Here Device returned which is not found to be defective, or has been damaged or misused by you will be returned to you and you may be invoiced for the cost of shipping.

A repaired or replaced PayPal Here Device will be warrantied for the unexpired portion of the original PayPal Here Device’s warranty.