PayPal Here
Resource Center

Find what you need to successfully manage and grow your business with PayPal Here.

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Getting Started

1

Download the app.

Download the PayPal Here app on your iOS, Android or Windows (mobile card reader only) device.

2

Get reader and connect.

There are three easy ways to get your reader:

  • Order one online.
  • Order one from the PayPal Here app.
  • Call PayPal Here Customer Support at 1-877-569-1136.

Then plug it in or pair it to your mobile device.

3

Set up your business profile.

This information is displayed to customers on receipts.

How to Set Up Your Profile

Payment Options

One app, many ways to get paid. Choose your reader for accepting card payments. Then with the app, issue receipts, manually enter card payments, track cash and check payments and send invoices.

Taking Payments

You can accept Visa®, MasterCard®, Discover® and American Express® debit and credit cards.

There are two ways to accept credit or debit cards with the Mobile Card reader:

There are four ways to accept credit or debit cards with the Chip Card reader:

  • Chip card payments
  • Contactless/NFC payments
  • Swipe payments
  • Key in the card information into the PayPal Here app.

    • During checkout, the Send Receipt screen will prompt you to send a receipt to the customer via Mobile, Email, or Print. If you don't want to provide a receipt, simply tap No Thanks.

    More About Receipt Printers

Recording Cash and Checks

Use PayPal Here to easily keep track of cash and check payments so you can manage all your transactions within one account.

  1. Ring up your customer’s order and tap Charge.
  2. Tap Cash or Check.
  3. Enter the amount you've received. The app will automatically calculate any change due. If entering a check, it’s best to include a memo or check number for your reference.
  4. To send a receipt, enter a phone number or email address, then tap Send. If you've turned on printing in the Settings menu, you can also tap Print to print the receipt. Don't want a receipt? Tap No Thanks.
  5. Tap New Sale to start processing another order.

Invoices

If your customers want to send payment later, use PayPal Here to invoice them:

  1. Select Invoice as the payment option from the Charge menu.
  2. Enter the customer's first and last names and email address.
  3. Tap the arrow next to Upon Receipt to select payment terms or set a specific payment due date.
  4. When you're ready to send the invoice, tap Send.

If you need to cancel an invoice:

  1. Tap the Settings icon, then Sales Activity, then Sales History.
  2. You'll see a list of all your sales. Unpaid invoices are marked with a Pending icon. Tap the transaction you want to cancel.
  3. The next screen shows invoice details. Tap Cancel Invoice.
  4. Tap Yes, Cancel Invoice.
  5. You'll see a confirmation. Tap OK.

Chip Card Reader

Our chip card reader pairs with the PayPal Here app. You’ll be ready to accept chip cards, contactless payments like Apple PayTM, and magnetic stripe cards all from one device.

About The Card Reader

The PayPal Here Chip Card Reader is an easy to use, quick and secure way to process chip card, contactless and swipe payments on the go.

Power button

To switch the card reader on, press the ON/OFF (power) button located on the top of the reader, once.

To switch the card reader off, press and hold the power button for three seconds. Once off, the card reader will not react to any key presses (except the power button).

To place the card reader to sleep mode, first minimize the app, then press the power button once. In sleep mode, the card reader's power consumption is very low and its Bluetooth connection is off.

To wake the card reader from sleep mode, press any key on the keypad. The card reader will auto connect and ready to use within a few seconds.


Card reader icons

Flashing Bluetooth = Ready to connect
Card reader connected
Battery level
Battery charging

Taking Payments

One device takes them all. Now you can accept chip cards, contactless/NFC (like Samsung and Apple PayTM), and magnetic stripe cards with your new PayPal Chip Card Reader.

See Video
See Video
See Video

Pairing the card reader with your mobile device

To pair your PayPal Here Chip Card Reader with your mobile device for the first time, follow these steps:

Step 1: Go to your mobile device Settings and turn on Bluetooth. You’ll see a list of available Bluetooth devices.

Step 2: Turn on the card reader. The on-screen Bluetooth icon will start to blink rapidly, indicating that it's ready to connect.

Step 3: Select the card reader from the list of available Bluetooth devices. A steady Bluetooth light on the card reader will indicate that it's successfully paired.

Step 4: From now on, your card reader will auto-connect to the app whenever you turn it on.

TIP: To ensure auto-connect works, make sure the card reader is on and the Bluetooth light is on before you open the app.

Charging your card reader

The card reader is fitted with an internal rechargeable battery that cannot be removed or replaced.

Before using your card reader for the first time, we recommend you charge its battery for at least 3 hours. You can do this by connecting a USB cable from the micro-USB port on the side of the card reader to your computer or any USB plug adaptor.

When charging the device by connecting it with a laptop via the USB cable, make sure that the laptop is connected to a power source, otherwise the device will not charge.

Once fully charged, your reader should last up to 7 days (on standby) or up to 100 transactions.

Checking card reader battery life

There are 2 ways to check the card reader's battery level:

Step 1: The battery icon shown on the card reader’s screen.

Step 2: From the app, tap the credit card icon at the top right of your screen, select About your card reader, which will show the percentage of battery.

When the card reader's battery level is at 30% or less, you will be prompted in the app to recharge it.

Battery management

When you are not taking payments, the card reader automatically goes into sleep mode.

When you’re ready to take payments again, open up the app then press any button on the card reader - it should reconnect within seconds.

If you are not planning to use the card reader for a while, we recommend you to turn it off. You can turn off the card reader completely by pressing the power button for 3 seconds.

Transactions

Enjoy convenient access to your funds and manage the payments you receive, all with the ease, simplicity, and security of PayPal Here.

Fees

No startup costs, no termination fee, no monthly fees. Accept payments on your smartphone and tablet, on the go or in-store.

U.S. Card Swipe, Contactless, Chip Card2.7%
U.S. Card Key-in3.5% + $0.15
Invoicing2.9% + $0.30
Check recordingFree
Cash recordingFree
International CardsAdditional 1.5%

Tax, Tips and Discounts

Make things simple for yourself – and your customers – with automated tax, tips and discounts using PayPal Here.

Calculating Tax

You can set up PayPal Here to calculate tax on all sales according to your local tax rates using your .

Add Tax Rate

Or, set up tax using the app:

  1. On the home screen, tap the Settings icon, then Settings.
  2. On the next screen, tap Tax.
  3. Use the Tax switch to toggle sales tax on or off. To enter a sales tax rate, tap Add New Tax Rate or the plus button in the upper right corner.
  4. Give your tax rate a descriptive name. If you plan to apply this rate to most sales, tap Set as Default Tax Rate. When you're finished, tap Done.

Adding Tips

When the Tips feature is on, it’s simple to add gratuity to any transaction, and you can even include suggested tips to simplify the process for your customers.

  1. On the home screen, tap the Settings icon, then Settings.
  2. On the next screen, tap Tips.
  3. Use the Tips switch to toggle sales tips on or off.
  4. You’ll have the option to include suggested tips, either dollar or percentage.
  5. At check out, you’ll have the option to add a tip to each transaction.

Applying Discounts

When you turn on the Discount feature using the PayPal Here app, you can apply discounts during checkout with ease.

  1. Tap the Settings icon on the home screen, then Settings.
  2. On the next screen, tap Discount.
  3. Use the Discount switch to toggle Discount on.
  4. At check out, you’ll have the option to include a discount on each transaction

Transferring Funds

PayPal Here makes it simple to transfer funds from your PayPal account to your bank account within the app:

  1. On the home screen, tap the Settings icon, then Sales Activity.
  2. Your balance will be displayed on the screen (this may include pending transactions as well).
  3. Tap Transfer Funds.
  4. Select your bank and enter the amount you'd like to transfer to your bank account.
  5. After you've reviewed the details, tap Transfer. You'll see a confirmation screen when the transaction is complete.

Transfers typically take 3-5 business days to be available for withdrawal. For instant access to your cash, you can sign up for the PayPal Debit MasterCard®

Issuing Refunds

It’s simple to refund any PayPal Here transaction:

  1. Tap the Settings icon and choose Sales Activity.
  2. Then tap Sales History.
  3. Find the transaction you want to refund, tap it, and select Refund. You can refund the entire amount or just part of it.

Account Management

With PayPal Here, you have access to helpful business tools that allow you to manage your business with ease.

Updating Your Account

You can make changes to your PayPal Here, right from your desktop, using your online merchant account – including setting up or updating your business profile, adding a logo, setting up staff, adding items to your inventory, previewing your receipt, and more.

In order to access PayPal Here on your desktop, you’ll need a Business account. If you don’t have one already, it’s free to upgrade from your Premier account and gives you access to more tools for your business.

When you log in to paypal.com, you’ll want to make sure you’re on the new experience. To switch to the new paypal.com account experience:

  1. Log in to paypal.com.
  2. Click the "Switch to the new PayPal" link, next to the search bar on the top right.
  3. Then once in the new experience, click the PayPal Here button on the left.
  4. Now you can make changes quickly and easily, all from your desktop.

TIP: You can also set up and edit your business page profile through the app.

  1. Tap the Settings icon on the home screen, and choose the first option with your business name.
  2. Then, edit the information using the fields below the logo. Additionally, you can update your website, email and phone information so that it appears on the receipts you provide to customers.
  3. Select the photo icon and add a logo or easily identifiable photo.

Additional Users

Other staff or volunteers can take payment with PayPal Here – and all sales will appear in one place, through your PayPal account. You can set up and customize permissions online or using the app.

Add Users Online

Or, you can set up multiple users on the app:

  1. Select My Settings option from the Profile drop-down menu.
  2. Select Get Started, next to the Manage Users section of the My Profile screen. This lets you add users to your account.
  3. On the Manage Users screen, select the Add User option.
  4. On the Add Users screen, fill in the required fields. These include First and Last Name, User ID, and Password. Note: This is a password for the new user – not your existing password. You should type in your primary PayPal user ID and password anywhere PayPal requires a login.
  5. Select all the permissions you want to grant to the user.

Note: For PayPal Here, the permission to “Request Money and Manage Invoices” is required.

It’s easy to switch between users. Once a user has logged into the account once, PayPal Here remembers and stores the username so the next time the user goes to log in, they just need to select their name and enter their password.

Play the video

Sales Reports

Use PayPal Here to run reports summarizing your sales transactions by date, user, payment type, or item. You can also email yourself a copy of the report.

On your mobile device, go to Settings and then Sales Summary or Sales Activity, depending on your device. If you wish, enter a specific date range.

Pull daily reports by tapping the Settings icon, then Sales Activity, and then Sales Reports where you can pull reports by day, week, year or custom time. You can also see activity by payment type or items sold.

To see your sales history by status:

  1. On the home screen, tap the Settings icon, then Sales Activity or Sales Summary, then Sales History, if you’re on a smartphone.
  2. You'll see a list of your sales. The icons will tell you which sales are paid, unpaid, refunded, or canceled. You can filter by Paid, Saved, Pending, or All Sales. Tap any transaction to review it in detail.
  3. When you're finished, tap Back.
Play the video

Manage Inventory

You can manage your inventory simply on your phone, tablet, or desktop and do simple inventory management like adding, editing, and deleting inventory on your phone. You’ll have more advanced inventory features on tablets and desktop, including organizing products into categories and assigning options that may impact price.

Inventory changes will automatically update across account-linked devices the next time you log into your device.

TIP: We recommend creating a Top Items category for your frequently purchased items so they show up easily and quickly.

Manage My Inventory

Play the video

Or, manage your inventory from the app. To add items:

  1. Go to Settings.
  2. Go to Item Catalog.
  3. Tap Add Item (plus sign in the upper right corner).
  4. Enter an item name, price, tax rate and picture. If you’re using a tablet, you’ll have more advanced organization and categorization options.

To remove items from your inventory using the app:

  1. Tap the Settings icon, then tap Manage Items. Review your list of items.
  2. Tap the item you wish to remove.
  3. Tap the Delete button on the item's details screen. The item will disappear from your profile.

To add product sizes, barcodes or assign options (such as extra cheese = 50¢) using your tablet or desktop:

  1. Tap the Settings icon, then Manage Items.
  2. Select a specific item, and edit.

Hardware

Use PayPal Here with stands, printers and cash drawers to give your customers the best checkout experience and create a full solution for your point-of-sale needs.

Compatible Devices & Accessories

PayPal Here is compatible with a wide range of mobile devices – from smartphones to tablets, and using PayPal Here with a tablet stand can make it even easier.

Use this guide for a range of options, but no worries if your tablet isn’t shown; a quick app download and reader test will indicate whether PayPal Here works with your tablet. We recommend doing this prior to purchasing a new device just to be sure it is compatible.

iOS

Requirements:

  • iOS version 7.0 and later

Compatible Devices:

  • iPhone 3GS and later
  • iPad

Android

Requirements:

  • Android version 4.0 (Ice Cream Sandwich) or later
  • 3.5 mm headset jack with microphone
  • Support for Location Services
  • Internet access (via WiFi or cellular data network)

Compatible Devices:

  • Samsung Galaxy Tab Pro
  • Samsung Galaxy Tab 2
  • Samsung Galaxy Tab 3 10"
  • Samsung Galaxy Tab 2 7"
  • Samsung Nexus 10"

Windows

Requirements:

  • Windows 8.1
  • 3.5 mm headset jack with microphone
  • Support for Location Services
  • Internet access (via WiFi or cellular data network)

Compatible Devices:

  • Surface Pro 3, 2, and RT
  • HP Elitepad 1000
  • Asus Vivotab Note 8
  • Dell Venue Pro 8
  • Nokia Lumia 1520
  • Nokia Lumia 830
  • Nokia Lumia 635
  • Nokia Lumia 630
  • Nokia Lumia 520
  • BLU Win HD

Printers & Tablet Stands

With compatible receipt printers and tablet stands, PayPal Here can be the solution for your complete point-of-sale system.

These tablet stands are compatible with PayPal Here:

  • Heckler Windfall (Windfall C and Mini only)
  • Wallee Pivot
  • Targus Versavu
  • Belkin FlipBlade
  • Bouncepad

iOS

Compatible Devices:

  • AirPrint or ePrint enabled
  • Star
    • TSP113 (connect via LAN)
    • TSP143 (connect via LAN)
    • TSP654 (connect via LAN)
    • TSP650 (connect via LAN)
    • TSP143IIIW (connect via WLAN)
    • TSP143IIIBi (connect via Bluetooth)
    • SM-S220 (connect via Bluetooth)
    • SM-T300 (connects via LAN/Bluetooth)
    • Other LAN Star Printers are likely to work but the layout may be different
  • Epson
    • TM-T20 (connect via LAN)
    • TM-T20 II (connect via LAN)
    • TM-T81 II (connect via LAN)
    • TM-T82 (connect via LAN)
    • TM-T82 II (connect via LAN)
  • Woosim WSP R240 (connect via Bluetooth)

Android

  • Star
    • TSP 143 (connect via wireless router)
    • TSP 654 (connect via wireless router)
  • Woosim WSP R240 (connect via Bluetooth)

Windows

For smartphones and tablets:

  • Star
    • TSP654IIBTi
    • SM-S220i

For tablets only:

  • Epson
    • TM-T20II - Bluetooth
    • Mobilink P20 – Bluetooth

To set up your printer:

  1. Open the top of the printer and insert the receipt paper.
  2. Connect your printer to your router with the Ethernet cable.
  3. Connect your printer to your cash drawer.
  4. Insert the smaller end of the MultiPro® cable into the back of the printer and the larger end into the bottom of the cash drawer. Plug in the printer and turn it on.

Now you’re ready to turn on PayPal Here’s receipt printing feature:

  1. Tap the Settings icon, then Settings.
  2. Tap Printers & Cash Drawers.
  3. If you don’t see a list of printers, toggle the switch for printing to ON.
  4. Select your printer type.
  5. Having trouble? Make sure your mobile device is on the same wireless network as the printer — or use Bluetooth.

During checkout, the Send Receipt screen will prompt you to send a receipt to the customer via Mobile, Email, or Print. If you don't want to provide a receipt, simply tap No Thanks.

Cash Drawers

If you have set up a wireless printer to work with PayPal Here, you can also connect a cash drawer.

PayPal Here works with cash drawers that connect to a Star receipt printer and are equipped with the MultiPro 320 Volt interface connection, such as the APG Vasario 1416 and APG Vasario 1616.

To set up your cash drawer:

  1. Simply connect your printer to the cash drawer using a MultiPro cable.
  2. Tap the Settings icon, then Settings, then Printers, and select your desired printer.
  3. Toggle the switch for Cash Drawer to ON.
  4. Select Open Cash Drawer to test your setup. The drawer will pop open if connected correctly.

Barcode Scanners

Scanning Barcodes can make processing transactions with PayPal Here even easier and more efficient.

If you’re using PayPal Here on iOS and Android, you can scan barcodes using the built-in camera on your device.

PayPal Here for Windows tablets supports two USB-interface barcode scanners: Honeywell 1200G and Intermec SG20T. These devices need to be configured for USB HID POS mode. Please refer to your scanner’s manual for instructions on how to do so.

Troubleshooting

Manage unexpected issues with these tips on how to get back on track. We’ve covered both both readers – the Mobile Card Reader and the Chip Card Reader.

Mobile Card Reader

If your phone isn’t recognizing the card reader, disconnect and reconnect them. Check for a good fit.

If your phone is recognizing the device but the card isn’t reading, make sure the magnetic stripe on the card is in good condition. Also, be sure to swipe in one continuous motion so that the full stripe is read.

To test your card reader:

  1. Tap the Menu icon.
  2. Select Card Readers.
  3. On the next screen, tap Tutorials.
  4. Scroll down to the bottom and tap Practice Swiping.
  5. Plug your card reader into the audio jack on your smartphone.
  6. Your phone will detect the device.
  7. The icon on the screen will show that the reader is connected. From here, you can test the reader by scanning a credit or debit card.
  8. If the reader’s working properly, the icon will notify you of a successful swipe. If not, please contact PayPal Here support at 1-877-569-1136.

Device Settings

If you are having trouble with PayPal Here, be sure to check the following on your smartphone or tablet:

  • If you’re using iOS 7, make sure to update your microphone settings. Settings > Privacy > Microphone > PayPal Here > On.
  • Make sure your phone is not in a case.
  • Check that your volume is turned all the way up.
  • Check that your phone’s Location Services setting is turned on.
  • Make sure to launch the app before inserting the card reader.

Connection Issues

If you are having problems connecting, we are here to help. Here is a quick checklist:

  • Has the account timed out?
  • Do you have internet connectivity?
  • Does your device recognize the PayPal Here card reader?

If you still need help, please call us at 1-877-569-1136.

PayPal Here Support

If you need help with your PayPal Here, reach out to our Customer Support team.
1-877-569-1136
Help Center

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MOVE WITH YOUR MONEY

Use PayPal Here to run your business anywhere you work. It’s all at your fingertips.


Get paid on either card reader with the PayPal Here app

The PayPal Here app is available on iPhone/iPad, select Android and Windows phones/tablets. The PayPal Chip Card Reader is currently not available for Windows phones or tablets.

Download on the Apple Store
Get it on Google Play
Download from Windows Phone Store Currently only available for the PayPal Mobile Card Reader

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