What kind of customer support does PayPal Credit provide?

PayPal Credit support is provided by Synchrony Bank at 844-373-4961, Mon-Fri 8am-11pm ET, and Sat-Sun 9am-9pm ET

COVID-19 Update

For those who may be experiencing financial hardship, we are here to support you. This could include waiving fees and charges across credit card accounts or evaluating credit limits to help with additional, necessary purchases.  

We are here to support you. However, to help limit the spread of the virus, we have reduced the number of our employees in our phone contact centers. We realize it may be difficult to reach us by phone and ask for your patience and understanding during this unprecedented time. 

We encourage you to log in to your account and use our digital servicing tools to 

  • Review your balance or recent transactions
  • Request a credit line increase
  • Make a payment or adjust your auto-payment
  • Complete other account service requests
  • Chat with Synchrony's virtual assistant, Sydney
As COVID-19 and its impact continue to evolve and develop, we remain focused on the health and safety of our employees and our communities, as well as our commitment to you, our customers. 

We're also aware that some of our customers may experience financial hardships as a result of COVID-19. If you're impacted and unable to find what you need through our digital channels, please contact us to discuss how we can help.