What is proof of delivery and how can I provide that to my customers?

Proof of delivery is an online documentation from a shipping company that includes:

  • The item's status as delivered.
  • The date the item was delivered.
  • The recipient's address, showing at least the city and state, or city and country, or zip/postal code (or international equivalent). The address information on your shipping receipt must match the address on the Transaction Details page.
Log in to your account and go to the Resolution Center, where you will be guided through the exact steps on providing the proof of delivery or proof of shipment. We will send you the timelines during the process.