How do I request a refund?
You can request a refund of a completed payment by sending the seller an email. Ask the seller to go to the Transaction Details page for your transaction and click Issue a refund. You can request a refund up to 180 days after you pay for your item. If you sent a payment but it's still pending, you can cancel it on your Activity page if you see the cancel button, or it will automatically be refunded to you if it isn’t claimed within 30 days.
Here’s how to find the seller’s contact information to request a refund:
- On the Summary page select the transaction you want to cancel.
- Use the contact information to send the seller an email.
If you sent the payment using a debit or credit card, the refund will be sent to the card used. It may take up to 30 days for the card to be credited. If you sent your payment using a bank account and the payment is canceled, it will be refunded to your bank account.
***Bank funded transactions: for cases in which a refund is requested or processed shortly after a purchase is made, we will make an effort to cancel the transaction, so you are never charged. If we’re unable to cancel the transaction, then a refund will be processed. Your funds should be credited to your bank account within 7-10 business days.
If PayPal performed currency conversion for your transaction and a refund is issued:
- Within 1 day of the date of the original payment, PayPal’s transaction exchange rate (including a currency conversion spread) used at the time of the original payment will apply.
- Beyond 1 day of the date of the original payment, PayPal’s transaction exchange rate (including a currency conversion spread) on the date of the refund will apply.
***Money will be refunded in the currency you paid; or if we are unable to refund in the currency you paid, in your primary holding currency; or we are unable to refund in your primary holding currency, then in U.S. dollars.