Why can't I send money using a balance?

In order to use a balance as a payment method, you need to have a balance account linked to your personal account. We offer two types of balance accounts: PayPal Cash and PayPal Cash Plus

You will be able to get a PayPal Cash account if someone sends you money and you don’t yet have a balance account. Once you click on Accept the Money, you’ll see two options: Transfer it to your bank and Keep it in PayPal. Click Keep it in PayPal and follow the steps. This includes viewing the disclosures, user agreement and confirming your identity with us. 

You can also get a PayPal Cash account or PayPal Cash Plus account by applying for or enrolling in any of the features or products available with each account.

While you can’t use your balance to send money or make purchases if you don't have a balance account, you can still receive payments and send money from your bank account, debit card, or credit card. 
 

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