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Help Center > Payments/Making a payment > Canceling payments

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Canceling payments

You can cancel a payment that hasn't been claimed yet.

To cancel a pending payment:

  1. Log in to your PayPal account.
  2. Click Activity.
  3. Click Cancel under Order Status/Actions.
  4. Click Cancel Payment next to the unclaimed payment.

A payment is automatically canceled if the recipient doesn't accept it within 30 days. If the payment has been claimed, contact the person who received the payment and request a refund.

To request a refund for a completed payment, here's how to find a seller's contact information:

  1. Log in to your PayPal account.
  2. Click Activity.
  3. Click Details next to the transaction.

If you paid with your PayPal balance or your bank account, the refund is credited to your PayPal balance. If you paid with a debit or credit card, it can take up to 30 days for the refund to appear on your card statement.

If you have set up a recurring payment, a subscription, or automatic billing with a merchant, you can cancel your pending payments:

  1. Log in to your PayPal account.
  2. Click Profile near the top of the page.
  3. Click Payment preferences.
  4. Click Update next to "My preapproved payments".
  5. Select the merchant.
  6. Click Cancel, Cancel automatic billing or Cancel subscription and follow the instructions.

If you don't have a PayPal account, contact the merchant to cancel the agreement.

If you can't contact the merchant, contact PayPal Customer Service by phone. Here's how:

  1. Go to the PayPal website.
  2. Click Contact Us at the bottom of any page.
  3. Click Call Us, then click Continue for our Customer Service phone number.
You will also need to contact the merchant to cancel an installment plan. If the merchant agrees to cancel your agreement, you're still required to pay the merchant the balance of what you owe.

A canceled installment plan can't be reactivated.


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