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The Workplace Depot has over 30 years of industry experience and offers over 20,000 industrial and workplace-related products.1
They began as catalog sellers but later shifted to a fully digital sales model. They now sell to a wide range of customers, from small companies to suppliers, wholesalers, and individuals. Embracing digital transformation, they incorporated PayPal as a secure and convenient payment method for online transactions.
Chrissy Whitechurch, Business Development Manager of The Workplace Depot, provided valuable insights into the pivotal role PayPal played in helping facilitate the company's expansion.
While it is a “family-run business,” The Workplace Depot operates with a network of over 75 distributors and sources products from over 120 suppliers worldwide.1 Their modern and dynamic approach has led to supplying goods to prestigious events like the Paris Olympics and even Buckingham Palace. Their focus on ensuring a smooth and efficient checkout underscores their unwavering commitment to delivering exceptional service and quality.
The Workplace Depot has been using PayPal as a trusted payment method for quite some time. Chrissy expressed her satisfaction, stating, "We have been incredibly impressed with PayPal’s service, and it has helped our customers checkout with confidence and increased our conversion rates." She also emphasized that PayPal is used not only for customer payments but also for managing supplier payments, effectively addressing cash flow concerns.
The Workplace Depot has experienced a significant increase in its revenue, jumping from £2.4 million (~$3.1 million USD) to an impressive £15 million (~$19.8 million USD).2
With PayPal, the company saw a remarkable 23% increase in conversion.2 PayPal also proved to be a powerful tool for customer acquisition, bringing in 34% more new customers.2 The use of PayPal resulted in a notable 12% increase in the average order value, outperforming credit cards and contributing to a tangible improvement in sales performance.
Chrissy stated, "We wanted to share our success story that demonstrates the crucial role of PayPal in empowering a small business to achieve substantial growth."
In partnership with three expert business owners, the PayPal Bootcamp includes practical checklists and a short video loaded with tips to help take your business to the next level.
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