misc-gas gas, pump action-browse-discover-view browse, discover, view action-cart-shop cart, shop action-delete-trash delete, trash action-download download action-exchage exchage action-flag-alert flag, alert action-back-return-arrow back, return, arrow action-previous previous, back action-forward-arrow forward, arrow action-message message action-search search action-send-fast-paper-plane send, fast, paper, plane action-share-export share, export action-sign-fill sign, fill, contract, document, edit, file, page, paper, pen action-transfer transfer action-upload upload circle circle feature-heart-like-favorite heart, like, favorite feature-lock-secure lock, secure feature-lock lock feature-protection-umbrella protection, umbrella feature-secure-unlock secure, unlock feature-secure-unlocked secure, unlocked feature-smart smart feature-star-bookmark-favorite star, bookmark, favorite location-browser browser location-cloud-weather cloud, weather location-credit-card credit, card location-day day location-document document location-moon forecast, moon, night, weather location-history history location-home home location-inbox inbox location-menu menu location-smartphone smartphone location-tablet tablet location-user-profile user, profile location-wallet wallet location-world-ww world wide web, www media-airplay airplay media-audio-media-music-record-recording-records audio, media, music, record, recording, records media-camera-video camera, video media-mute mute media-play-next-filled play, next, filled media-play-next play, next media-radio radio media-rewind rewind media-forward forward media-volume volume misc-achievement-cup achievement, cup misc-add add misc-alarm-notification-bell alarm, notification, bell misc-archive-copy-document-documents-file-files archive, copy, document, documents, file, files misc-archive-copy-document-documents-file-files2 archive, copy, document, documents, file, files misc-arrow-ccw-back-history-left-repeat-restart-revert arrow, ccw, back, history, left, repeat, restart, revert misc-arrow-cw-forward-media-previous-redo-refresh arrow, cw, forward, media, previous, redo, refresh misc-bag-breafcase-bussiness-document-portfolio bag, breafcase, bussiness, document, portfolio misc-ball-sport ball, sport misc-battery battery misc-binder binder misc-charge charge misc-check check misc-cloude cloude misc-coffee coffee misc-config config misc-cube cube misc-database database misc-empty empty misc-flash-light flash, light misc-idia-lightbulb idia, lightbulb misc-magnet magnet misc-maps-base-coordinates-direction-find-folding-gps maps, base, coordinates, direction, find, folding, gps misc-pen pen misc-print print misc-remove remove misc-status status misc-windows windows misc-monitor monitor misc-stopwatch stopwatch util-access access util-alarm-bell alarm, bell util-alarm alarm util-atm-key-pad atm, key, pad util-bookmark-book bookmark, book util-bookmark bookmark util-box box util-calculator calculator util-calendar calendar util-camera-photo camera, photo util-chat chat util-data-analysis-analytics-bar-business-chart-charts data, analysis, analytics, bar, business, chart, charts util-info info util-learn learn util-link-connect link, connect util-mail-message mail, message util-map-pin-location map, pin, location util-open-mail-empty open, mail, empty util-open-mail open, mail util-config-wheel config, wheel util-settings settings util-sizer sizer util-speech speech util-time-clock time, clock util-time-sensitive time, sensitive web-cake-birthday cake, birthday web-calendar calendar web-dollar dollar web-faster-checkout faster, checkout web-send-and-receive send, and, receive web-woman woman web-no-extra-cost no, extra, cost logo-android-robot android, robot logo-apple apple logo-paypal paypal logo-kitsune kitsune, fox - Don't use this! :)

Report identity theft

If you suspect that someone has stolen your personal information, it's critical to act as quickly as possible to minimize potential harm to your financial reputation.

Here's what we suggest:

1. Change your passwords and review accounts

Change your passwords, PINs, and security questions.

Change the passwords on all your online accounts immediately. This includes email accounts, because fraudsters can use these to gain access to other online accounts.

Review your account information.

Make sure that your contact information is up-to-date on all your online accounts. Make sure no unknown phone numbers or email addresses have been added to your accounts. Fraudsters will often use these to get back into the account after the account’s password is changed.

Review your recent account activity.

Check all your online accounts – including your email accounts. Look for anything suspicious, because this can help identify how long ago you may have been compromised and will prepare you for conversations with your financial institutions and law enforcement if needed.

2. Contact your financial institutions immediately

Call PayPal.

We're here to help, day and night. If you suspect your account has been compromised, contact us immediately.

Report it to the U.S. Federal Trade Commission.

See the FTC website on identity theft for more information.

Fill out an affidavit.

Before contacting your financial institutions, fill out an identity theft affidavit prepared by the FTC. This will help you deal with any questions from your banks and credit card companies.

Call your banks and credit card companies.

Ask for the fraud departments, explain what’s happened, and ask what they can do to help.

Know your rights.

The Federal Trade Commission offers a summary of your rights in the United States, so check it out.

3. Report it to law enforcement

File a crime report. Call local police and file a report right away. This will help your credibility when you're speaking with the banks and credit card companies. In some cases, you may have to file a report in the jurisdiction where the crime occurred.

4. Place a fraud alert on your credit

Contact the three major credit bureaus.

With a fraud alert on your credit, banks and credit card companies will have to contact you before opening any new accounts in your name.

Not based in the US?

Contact your bank or credit card company to find the appropriate agencies to work with.


Fraud Victim Assistance


P.O. Box 6790

Fullerton, CA 92834-6790




P.O. Box 2002

Allen, TX 75013




P.O. Box 740241

Atlanta, GA 30374-0241



5. Never let your guard down

Identity theft can strike twice. Once personal security has been breached, thieves may have access to more information than you originally notice. So prevent a repeat offense. Be even more vigilant about regularly updating passwords, keeping contact information current and accurate, checking account activity, and making sure nothing seems suspicious.

Be more careful than before. It's critical that you check your account activity and balances regularly after any incident. Victims are much more likely to be struck again. You should also order a credit report periodically to make sure nothing's out of order. You can get one free credit report per year from annualcreditreport.com. Use unique, strong passwords for each site and review the security of your PC and mobile devices.

Read our tips on protecting your information, password and PIN security, and system security.

More identity theft resources

Here are some additional resources for identity theft: