What is the Seller Protection Policy and what items aren’t covered?

PayPal Seller Protection covers you in the event of claims, chargebacks, or reversals that are a result of unauthorized purchases or items your buyer didn’t receive. With PayPal Seller Protection, you are covered for the full amount of all eligible transactions.

If a transaction is eligible for Seller Protection, it will be marked as eligible or partially eligible on the Transaction Details page. If it is marked as partially eligible, you are only protected for items a buyer didn’t receive.

Here are some additional requirements you need to meet for Seller Protection:

  • You must ship the item to the address on the Transaction Details page.
    • Even if the buyer sends you a request via email or an eBay message requesting shipment to an alternate address, only ship the item to the address provided in the Transaction Details.
  • Provide proof of delivery. For transactions of $750.00 or more, you need to provide signed delivery confirmation.
    • We require online tracking to confirm delivery.
  • Respond to our requests for documentation and other information in a timely manner.
    • These requests will be sent to the primary email address on your PayPal account.

Most buyers have up to 180 days to file a dispute with PayPal, although this can be different based on where your buyer is located. Please read the Purchase Protection Policy of the countries where your buyers are based, as these policies will apply to you. To learn more about PayPal’s Seller Protection Policy and Purchase Protection Policy, click Legal at the bottom of any PayPal page, and then click PayPal User Agreement.