How do I escalate a dispute to a claim?

If you're unable to settle your dispute, you can escalate it to PayPal. By escalating it to PayPal, you’re asking us to investigate it and decide the outcome.

Here’s how to escalate a dispute

  1. Go to your Resolution Center. (The Resolution Center is only accessible on a web browser, not the PayPal app.)
  2. Click View next to the dispute you want to escalate.
  3. Click Escalate to PayPal at the bottom of the page.
  4. Add any relevant information for escalating the dispute and click Submit.
  5. Click Submit.
We usually reach a decision within 14 days, but some cases can take 30 days or longer.

To escalate a dispute, we often require that at least 7 days have passed since the payment date.

A dispute will automatically close after 20 days unless it’s been escalated.