Does PayPal ask its customers to participate in surveys and research studies?

PayPal regularly conducts research and sends surveys to gather feedback on our products and services. We invite some customers through phone or email to participate in these research studies. Customers can participate in the research from their home or in person at one of our PayPal sites like San Jose or Austin.

If you’re invited to participate in a research study via email the email will come directly from a PayPal employee’s email ( or from   If contacted by phone, the employee should provide their full name and reason for calling. We’ll never ask you to provide your financial details or personal information like your password. If you think an email is fake or suspicious you can forward it to  For more information on how to spot fake emails, click here.