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How do I get and redeem a gift card bought from PayPal Gifts?

Gift cards are usually delivered by email within a few hours. When the delivery has been made, we'll send you an email, which serves as your proof of purchase. If you haven't received an email from us after 24 hours, please check your spam/junk mail folder.

Please read the retailer's terms and conditions to make sure the digital gift card you're buying can be redeemed where you plan to use it. We don’t control how and where digital gift cards can be redeemed.

If you've run into issues while redeeming the code for your gift card, contact the retailer for support.

Some gifts require activation before you redeem them. If you receive an email about a gift that requires activation, you should activate the gift within 30 days from the date it was sent. Otherwise, it'll be returned to the person who sent it to you.

An activated gift is automatically applied to your next online purchase when you pay with PayPal. The gift amount may not appear during checkout, but it’ll be reflected in your email receipt for your purchase from PayPal and in your PayPal account.

If you need further assistance concerning PayPal Gifts, contact us:


  • 1-877-569-1148 (within US)
  • 1-402-935-2177 (outside US) (international charges may apply)

Customer Service hours:

6:00 AM PT to 6:00 PM PT Monday through Friday. (Hours of operation may vary on holidays.)

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