Where is my refund?
From your PayPal app, refunds can't be issued. However, you can still view the latest status by tapping See Activity.
From your computer, here's how:
- Click Activity at the top of the page.
- Select your date range located to the left of the search bar.
- Click Filters and select Refunds.
- Click the refunded transaction to view the details.
Here are a few common refund statuses:
Pending: If your refund status is Pending, it's still processing from the senders funding source. It usually takes 3-5 business days from the date the refund was issued for it to be completed and credited back to the original form of payment.
Refunded or Partially Refunded: If your refund status is Refunded or Partially Refunded, it means that the refund is complete. The money has been credited to the original form of payment.
Temporary hold: If your refund status is "held," it means the transaction was refunded before it has cleared your bank. This process takes 3-5 business days to complete, and the refund will be credited to your bank account once the process is completed.
Where is my refund sent to?
All refunds will be issued to the original form of payment.
Refunds to credit or debit cards can take up to 30 days depending on your credit/debit card issuer.
|What you paid with||Where your refund goes||When you'll get it|
|Credit Card (including PayPal Credit)||Credit Card||
Up to 30 days
*if the card you paid with is closed or a prepaid card, please contact the card issuer as the money will still be refunded to your credit card account.
|Bank account||Bank account||3 to 5 business days|
|PayPal Cash or PayPal Cash Plus balance||PayPal Cash or PayPal Cash Plus balance||Same day the refund is issued|
|PayPal Cash or PayPal Cash Plus balance and Credit Card||The amount paid with your card will be refunded to your card. The remaining amount will be credited to your PayPal Cash or PayPal Cash Plus balance.||card-Up to 30 days
balance-Same day the refund was issued.
|Debit Card||Debit Card||
Up to 30 days
*If the refund can't be applied to your debit card, it will be sent to your PayPal account.
***Bank funded transactions: for cases in which a refund is requested or processed shortly after a purchase is made, we will make an effort to cancel the transaction, so you are never charged. If we’re unable to cancel the transaction, then a refund will be processed and credited to your bank account.
If PayPal performed currency conversion for your transaction and a refund is issued:
- Within 1 day of the date of the original payment, PayPal’s transaction exchange rate (including a currency conversion spread) used at the time of the original payment will apply.
- Beyond 1 day of the date of the original payment, PayPal’s transaction exchange rate (including a currency conversion spread) on the date of the refund will apply.
***Money will be refunded in the currency you paid; or if we are unable to refund in the currency you paid, in your primary holding currency; or we are unable to refund in your primary holding currency, then in U.S. dollars.