How do I close the PayPal account of a deceased relative?

We’re very sorry to hear of your loss. Please note that we are only able to take instructions from the authorized executor or administrator of the deceased estate to close a PayPal account previously held by a deceased person. If you wish to close the account of a loved one, please contact the relevant executor or administrator.

If you are an executor or administrator of a deceased estate, please follow the guidance below and we can assist with your request.

The following documents will need to be collected and sent to PayPal for review:

  • A cover sheet from the Requestor (or a person who is duly appointed or authorized to administer the estate of the deceased customer) identifying the account by the primary email address and request to have PayPal account closed
  • The requestor's email address, so our Deceased Account Team can reach out directly
  • A copy of the death certificate for the account holder
  • A copy of a government issued photo ID (such as a driver’s license, passport or state-issued ID) of the Requestor
  • Legal documentation or a copy of the will that identifies the executor of the estate
  • State issued documentation if a living will is not present

Please send the documentation to our ICA department:

P.O. Box 45950
Attn. ICA
Omaha, NE  68145

Upon receipt, the documentation and account will be reviewed. Any mailed documentation will be destroyed once reviewed. We cannot return mailed documents.

We can disburse any money that remains in the account in one of the following ways:

  • A check in the name of the deceased account holder
  • Transfer to the bank account linked to the PayPal account