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Help Center > Problems/Fraud > How do I report unauthorized activity on my PayPal Debit MasterCard®?

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How do I report unauthorized activity on my PayPal Debit MasterCard®?

PayPal offers protection for unauthorized transactions and errors.

If you find an unauthorized credit or debit card transaction, or a transaction error, report it within 60 days of when it appeared on your account statement. If we determine that activity was unauthorized after our investigation, you will be 100% protected.
  • Before notifying us, please double-check to be sure that the transaction is not a purchase that you may have forgotten about, like a recurring payment for a magazine subscription.
Here’s how:
  1. Go to Activity.
  2. Click on the transaction you wish to dispute.
  3. Follow the directions on the Transaction Details page to fill out the Written Confirmation Form
  4. You can dispute the transaction online.
  5. You also have the option to print the form and mail or fax it to us.
  • Mail the form to:
PayPal
Attention: PayPal Debit Card Department
P.O. Box 45950
Omaha, NE 68145-0950
  • Fax: 303-395-2855
  1. For any type of unauthorized transaction or error, you can call PayPal Customer Service at 402-935-7733.
After you file your claim, we will investigate and refund any transactions that were unauthorized or mistakes.
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