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Common questions about coupons and redemption codes

How do I use the redemption code on my coupon?

To redeem a coupon, enter the coupon's redemption code when you are paying for an eBay item using PayPal. Follow the steps to apply your code and complete the purchase. Only one coupon can be used per purchase.

How do I redeem a coupon?

Simply look for a space to enter the coupon code when you check out on eBay. Keep in mind that you can only redeem one coupon per purchase.

Just make sure:

  • Your eBay email address has been added to your PayPal account.
  • The seller accepts PayPal.
  • The eBay item is eligible for the discount.
  • You pay for the item within 10 days of winning it.

If you don't see a place to enter your coupon when paying for your item, contact the seller and see if you can pay them using the Send Money tab in PayPal instead of using the seller's checkout.

I forgot to use my coupon with my purchase. Can you give me a credit?

Coupons can't be applied after the purchase is complete. If you forgot to use your coupon code and it is now expired, watch for new coupons and offers in the future

Can I use more than one coupon at a time?

No. You can redeem only one coupon at a time. Usage is also subject to the terms and conditions of the coupon.

Can I reuse a coupon if the payment has been refunded?

If the payment you made utilizing your coupon is declined, refunded, or reversed, you may be eligible to have the coupon reset on your account.

If you are unable to reuse the coupon and it has not expired, please Contact Us.

Can I use an expired coupon?

Expired coupons can't be used. The expiration date is printed on the coupon.If you are having issues with a coupon, please contact us before the expiration date listed on the coupon.

Why did my coupon work on eBay but not on PayPal?

Make sure your eBay email address is added to your PayPal account and that you are only purchasing a single item.

Also, if your coupon code has already been used the maximum number of times, the discount will be corrected when completing the payment.

Can I use a coupon code I found on someone else's website?

Coupons are non-transferable and can't be shared. If you're eligible for a coupon, you'll be notified by mail or email. You can also find your coupons by checking the coupon section of your My eBay page.

Here are some guidelines for using coupons:

  • The email address registered on your eBay account has been added to your PayPal account and is confirmed.
  • The seller accepts PayPal.
  • The eBay item is eligible for the discount.
  • You can use one coupon at a time.

What should I do if the email address printed on my coupon is different from the one I use for my PayPal account?

You can add the email address from your coupon to your PayPal account as long as that email address belongs to you.

Here's how to add an email address to your PayPal account:

  1. Click Settings (the cog wheel) near the top of the page.
  2. Click Update next to Email.
  3. Click Add and follow the email confirmation steps.
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