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Help Center > Products and Services/PayPal Shipping > Can I create a shipping label to return a purchase to the seller?

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Can I create a shipping label to return a purchase to the seller?

Yes. If you want to return an item you purchased with PayPal – and the seller accepts returns – you can create and purchase a return shipping label.

Before creating the label, ask the seller what the return and refund requirements are. Once you create the label, your PayPal account is charged for the label fee.

To create a return shipping label:

  1. Log in to your PayPal account and click the My Account tab.
  2. Click History at the top of the page.
  3. Find the payment for the item you want to return.
  4. Click the Details link in the Details column.
  5. Scroll to the bottom of the Transaction Details page and click the Return Shipping Label link.
  6. Complete the form and click Continue.
  7. Make sure the information is correct and click Pay and Continue. Your PayPal account is charged for the label.
  8. Click Print in the return label pop-up window.

A confirmation email, including a tracking number, is sent to you and the seller.

If you choose a different carrier for your return shipping label, you'll need to re-enter your address and shipment information. You can create one return label per transaction.

Please note: If you do not see a Return Shipping Label link on the Details page, use PayPal's Multi-order Shipping Tool to create your return label.

Here's how to locate this tool:

1. Log in to your PayPal account.
2. Click Multi-order Shipping on Account Overview. This will open the Multi-order Shipping page.

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