Frequently Asked Questions (FAQs)

As of January 2024, PayPal customers and prospects customers now have the ability to self-download any of our audit reports, such as PCI Attestation of Compliance (AoC), SOC1/2 (also referred to as SSAE18 and AT101) reports, or the ISO 27001 certificate. Please visit our new external portal https://www.paypal-trustcenter.com.

Any questions can be directed to compliance-reports@paypal.com.

Please email inquiries to compliance-reports@paypal.com.  

Please include the following information in addition to the specific details of your inquiry:   

• Company Name
• Country (where the report is to be sent)    
• Requestor Name  
• Requestor Job Title  
• Business Email Address (for further correspondence)  
• PayPal Service Used (i.e., Express Checkout, Braintree, Payflow, etc.

Please email inquiries to compliance-reports@paypal.com.  

Please include the following information in addition to the specific details of your inquiry:   

• Company Name   
• Requestor Name  
• Requestor Job Title  
• Business Email Address (for further correspondence)  
• PayPal Service Used (i.e., Express Checkout, Braintree, Payflow, etc.)