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FAQ

Advanced Features


After you activate your phone for PayPal Mobile, it’s easy to use it to send money. Just send a text message to 729725 (PAYPAL) or call 1-800-4PAYPAL (1-800-472-9725).

You can also use keywords when you text to perform certain tasks. These include choosing your currency, adding a note to your transaction, and checking your account balance.

Using PayPal’s text message features

Basic Text Message Keywords

To: 729725
bal
Checking your balance (text “bal” or “balance”)
To check your PayPal balance, send the keyword "bal" to 729725 (PAYPAL). If you have balances in more than one currency, the balances of all your currencies will display.
To: 729725
send 10.99 to 2125551981
Basic send money commands
To send a payment, specify the recipient and the amount. You can use the words “send” and ”to” if it helps. You can enter a phone number or an email address.

Examples
  • Send 10.99 to 2125551981
  • 10.99 2125551981
  • 5 name@domain.com
  • Send 5 to name@domain.com
To: 729725
get 10 from 2125551981
Basic request money commands
To request money from someone, send PayPal the amount and the phone number of the friend who you’re requesting money from. Use the words “get” and “from”. You can even request money from several phones – just separate the extra phone numbers with commas.

Examples
  • Get 10 from 2125551981
  • Get 10 from 2125551981,2125551982,2125551923
To: 729725
help
Help (text “help”)
If you need help, text the keyword "help" to 729725 (PAYPAL) and we'll give you some examples.
To: 729725
cancel
Canceling (“cancel”, “x”)
To cancel a pending payment, text the word “cancel” (or the letter “x”) to 729725 (PAYPAL).
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Advanced text message keywords
To: 729725
send 10.99 to 4150001234 note thx for dinn
Adding a note (“note”)
You can add a brief note to your payment text message. Just type the keyword "note" at the end of your message, then type your note.

Example
  • send 10.99 to 4150001234 note thx for dinn
To: 729725
send 10.99 AUD to 4150001234
Changing currency
Payments that you make by phone default to the primary currency on your account. To pay in a different currency, specify it after the amount with the appropriate three-letter abbreviation.
Use USD for US dollars, CAD for Canadian dollars, GBP for British pounds, AUD for Australian dollars, EUR for Euros, or JPY for Yen.

Examples
  • send 10.99 AUD to 4150001234
  • send 5.43 EUR to 3105551212
To: 729725
send 10.99 to 4150001234 share address
Sharing your information (“share address”, “share phone”, “share info”)
This optional feature lets you share your address or phone number with another activated user if you want your recipient to ship an item or contact you. To do this, add the keywords “share address” or “share phone” after the recipient’s phone number. To include both your address and your phone, use “share info”.

Examples
  • send 10.99 to 4150001234 share address
  • send 10.99 to 3105551212 share phone
  • send 5 to 2125551981 share info note send asap
To: 729725
spoof This message is not from PayPal
Spoof
PayPal never asks for your PIN by text message. Also, PayPal never calls you to ask for your PIN unless you initiate a transaction. Never give or text your PIN to anyone, and never send personal or financial information by text message.

If you receive a text message that you believe is not from PayPal, forward the message to 729725 (PAYPAL) and insert the word “spoof” in the beginning of the message.
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