Happy Returns by PayPal has helped increase Cariuma's customer satisfaction. NPS (Net Promoter Score) is up 40% and the merchant saw a 20% increase in repeat purchasers.
Sustainable shoe retailer Cariuma teamed up with Happy Returns by PayPal to offer free, no-hassle returns and exchanges. Happy Returns has helped further boost sales, encouraging consumers to place more orders worry-free, and increasing customer satisfaction. The simplicity of the process has also played a role in building consumer loyalty that generates more repeat orders and produces higher lifetime value (LTV).
Felipe Araujo, Chief Digital Officer at Cariuma, shared how Happy Returns by PayPal has been an integral contributor to its success.
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