Buyer Protection

If an eligible item that you’ve purchased online, eBay or otherwise, doesn’t arrive or doesn’t match the seller’s description, we will look into it. If it's discovered that something is wrong, our Purchase Protection will reimburse you for the full purchase price of the item plus your original shipping costs.

For more information, see user agreement

Examples

You bought a book but got a DVD, you bought a new item but got something that was used, you purchased 3 items but only got 2, the item was damaged during shipping, the item is missing major parts (that the seller didn’t disclose), or you purchased an authentic brand but got a knockoff instead. Tell us.

Guidelines

If the seller has accurately described an item, but you’re just not happy with it, if you fail to open the dispute within 180 days of purchase, or if your account is not in good standing, you are mostly likely not covered.

Items Not Covered

Intangible items like digital goods or services, real estate, motorized vehicles (of any kind), custom made items – we may cover you in the event that a custom made item is not received – travel tickets, industrial machinery (for manufacturing), prepaid cards, or items that violate our policies or eBay’s policies, anything you buy in person, or money transfers to friends or family. You must open any dispute within 180 days or you will not be covered.

Account Protection

You’re not liable for unauthorized purchases made from your account if you report an eligible incident within 60 days.

Refunds

If an order doesn’t arrive or match the description, we’ll reimburse the full cost of eligible purchases plus original shipping costs.

Responsive Support

We're here to help. Get full support with suspicious activity, identity theft, or phishing. Report your suspicions to us directly.

Seller Protection

If you are sent an unauthorized payment or a buyer claims they never received their item, our Seller Protection covers you for the full amount of the payment on eligible sales.

For more information, see user agreement

Protected Sales

Tangible items that are sold and shipped with proof of delivery from within the United States to buyers worldwide. To ensure you’re protected, ship within 7 days to the address specified in the transaction details. Be upfront about all the details of the item, specifically defects, use, and abnormalities. Also disclose an accurate delivery estimate.

Proof of Delivery

For an "item not received," online tracking with proof of delivery is required for protection eligibility. Proof of shipment is acceptable in response to Unauthorized Transaction issues only.

Items Not Covered

Items that don't match your description, intangible items like services or digital goods, items that violate our or eBay's policies, and items you sell or deliver in person. All are not covered.

Resolution Support

We provide full support to help resolve any buyer disputes or fraudulent payments.

Tips

For payments over $750 USD (or local currency equivalent, including shipping and tax) or more, be sure that you have signature confirmation of delivery in addition to proof of shipment (See above). If a buyer files a claim, you must respond to our requests for information as outlined in our communications to you.

Ship the item to the shipping address listed on the PayPal Transaction Details page to be eligible for Seller Protection.

Who you are is how you pay

Our greatest safeguard is you. Your memory protects your login information and lets you pay without exposing your card numbers. If you forget your login, you can use your privacy questions to get back into your account.

Chargebacks

When a buyer requests a chargeback or fund reversal from their credit card company, PayPal will occasionally put a hold on the funds in the seller’s account until the issue is resolved. If a seller can provide a good response, we’ll try to dispute the credit card issuer on the seller’s behalf. We’ll stay involved at every step of the process and keep you informed.

We never close

We monitor transactions 24/7 to help prevent against fraudulent transactions and email phishing. Every transaction is heavily guarded behind our next-level encryption.

If something seems suspicious, our dedicated team of security specialists will help protect you from fraudulent transactions. Remember, we will never ask for any sensitive information from you in an email.

World Class Security

Buy or sell across any border in your currency. We can process 26 currencies from 203 countries and markets and convert them for your convenience.