We need more information from you or the counterparty before we can proceed. Check your email or go to the Resolution Center
, to see what steps, if any, you need to take.
If we need additional information or documentation from you, here's how to upload it:
- In the Resolution Center, click Respond on the case row.
- On the case details page, click Respond.
- Choose I'd like to submit the requested info.
- Submit the required information along with a description.
Please provide the additional information within the timeframe we provide.