Why is my PayPal account limited?

If your account is limited, we'll send you an email with the reason for that limitation. For your convenience, we always list the steps to remove the limitation in the Resolution Center under Steps to Remove Limitation.

Reasons for Account Limitations
There are several reasons why your account may be limited. Here are some examples:
  • Regulatory requirements
Your account could be limited in order to comply with regulatory requirements. For example, requesting certain products, like a debit card, can trigger federal and state laws, and we may limit your account while we work together to satisfy those requirements.
  • Acceptable Use Policy
Likewise, if you’re not in compliance with our Acceptable Use Policy, you’ll find that your account has been limited. Selling banned items such as prescription drugs or guns is an example of a violation of the Acceptable Use Policy.
  • Unauthorized use
We may limit your PayPal account to protect you from potential losses and review any fraudulent activity if:
  • We believe someone accessed your PayPal account without your authorization
  • Your bank informs us that there have been unauthorized transfers between your PayPal account and your bank account
  • Your debit or credit card issuer alerts us that someone may have used your card without your permission
  • Higher-risk activity
Another reason why your account could be limited is seller performance indicating your account is high risk. Examples include:
  • You received an unusually high number of claims and chargebacks from your buyers, which is an indication of poor seller performance
  • You started selling an entirely new type of product, such as a higher-cost item like jewlery
  • Your typical sales volume increased rapidly, which is out of nature with your usual sales patterns
In these cases, your account may be limited while we do a review.
  • Inactive account
We may also limit your PayPal account if you haven’t used it much since you signed up. To restore full access to your account, log in and provide a Proof of Identity (such as Driver’s license Copy, State ID copy etc.). Go to your Notifications center to upload documents.