Why is the payment I sent pending? What if I want to cancel it?

You can usually cancel payments that are in a pending or unclaimed status. These payments will have a status of “Unclaimed” and will show in the “Pending” section of your PayPal account. This does not apply to an order you would like to cancel, please reach out to the merchant to discuss options for a cancellation and request a refund.

If the payment is completed, you won’t be able to cancel it. You’ll need to contact the recipient (or seller) and request a refund.

Here's how to cancel a pending payment:

  1. On the Summary page, locate the pending payment
  2. Click Cancel under the pending payment.
  3. Click Cancel Payment.


You can only cancel a pending payment that has a "Cancel" link next to it. If the payment you sent pending for 30 days, it will be canceled automatically and refunded to you. If you sent the payment using a Debit or Credit card, the refund will credit to the card used. It may take up to 30 days for the card to be credited. If you sent your payment using a bank account and the payment is canceled, it will be refunded to your PayPal balance. If the payment has not cleared your bank yet, please allow 3-4 business days for the funds to appear in your balance. Once the payment is in your balance you can withdraw the funds to your bank account.

If you are unable to cancel the payment and need a refund, please contact the recipient of the payment.

If the recipient doesn’t agree to refund your money, you may be able to open a dispute in the Resolution Center, where you'll be able to communicate directly with the recipient/seller and try to resolve any issues.