I received a payment notification email, but the payment does not appear in my PayPal account. Why?

If you’re notified that you’ve received a payment, but you don’t see it in your PayPal account, there are a number of possibilities:

  • The sender may have accidentally sent the payment to the wrong email address. You might want to contact the sender to confirm that the payment was sent to the correct email address.
  • You may have the email address on your account, but you have not yet confirmed it. You need to confirm your email address to prove that you have access to it, before you can receive payments. You can confirm it under your payment settings.

Fake emails, also known as phishing emails, attempt to collect your personal and financial information. These fake emails often link to fake websites that encourage you to enter personal information such as credit card numbers, passport or driver’s license numbers, and account passwords.

If you think you’ve received a fake email, forward it to spoof@paypal.com then delete the fake email from your inbox.

Please note: funds sent to your PayPal account will not be automatically transferred to your bank account. To transfer money to your bank account, log into your PayPal account, click Transfer to your bank below your PayPal balance, and follow the instructions on the screen.