Help Article

Before June 30th, 2018 PayPal is requiring all account users to update their browsers to remain compliant with new security standards. You will not be able to access your PayPal account after June 30th if your browser isn’t updated. Learn how to upgrade your browser.

Ask the Community

Find answers or join the conversation in the Community Help Forum.

Why did I get website error 401?

Issue
PayPal presented error 401 - Unauthorized: Access is denied due to invalid credentials.

Cause
This general error relates to an unauthorized request. The request lacked proper authentication and similar errors are often caused by issues related to access tokens.

Solution
Here's how to solve this error:
  • Check that the access token is included and correct.
  • Check that the access token hasn't expired.

Read more about authentication in Make your first call.
We’re sorry, the page you’re looking for is no longer available. Please try your search again in our Help Center if you have a question or want to contact us.