Help Article

Ask the Community

Find answers or join the conversation in the Community Help Forum.

PayPal’s Customer Identification Program (CIP) and its benefits

The US Patriot Act requires PayPal to implement a Customer Identification Program (CIP). Each country or region has specific CIP requirements for the collection of customer data. Some examples of the information we collect and verify can include your name, physical address, date of birth, and National/Tax ID number (SSN). To verify your identity, we use a National Database to obtain a positive match of legal name, address, date of birth, and SSN.

You will not be able to send money, receive money, or withdraw money without completing the CIP Process. Additionally, you may be eligible to benefit from the use of the following products and services once we are able to verify, your information:
  • Add Money (Add money from your bank account into your PayPal account)
  • PayPal Debit Card
  • Grace Period Payments
  • Other various product offerings (examples)
    • PayPal Prepaid Card
    • PayPal Here
    • Cash-In Products, Cards, Retailer, and/or other partners
    • Digital Goods when you use a prepaid option
    • Top Up, Billpay, and/or other features
Note: Sometimes finding your information using the National Database does not work because the information is unavailable or your name or address has changed.

If we cannot verify your personal information, we will ask you to send us documentation through our Resolution Center that confirms your identity.

Here is a list of the document options you can send us to help confirm your identity:

Proof of Identity:
  • Driver’s license
  • Passport or Passport Card    
  • State or Government issued ID
Proof of Address:
  • Utility Bill
  • Bank Statement
  • Credit Card Statement
Proof of SSN:
  • Social Security Card or ITIN Assignment Letter
  • Employer Issued W2 or Paystub
We’re sorry, the page you’re looking for is no longer available. Please try your search again in our Help Center if you have a question or want to contact us.