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PayPal’s Customer Identification Program (CIP) and its benefits

The US Patriot Act requires PayPal to implement a Customer Identification Program (CIP). Each country or region has specific CIP requirements for the collection of customer data. Some examples of the information we collect and verify can include your name, physical address, date of birth, and National/Tax ID number (SSN). To verify your identity, we use a National Database to obtain a positive match of legal name, address, date of birth, and SSN.

You can send money, receive money, and withdraw money without completing the CIP Process. Additionally, you may be eligible to benefit from the use of the following products and services once we are able to verify, your CIP information:

  • Add Money (Add money from your bank account or a Money Pak into your PayPal account)
  • PayPal Debit Card
  • Grace Period Payments
  • Other various product offerings (examples)
    • NetSpend PayPal Prepaid Card
    • PayPal Here
    • Cash-In Products, Cards, Retailer, and/or other partners
    • Digital Goods when you use a prepaid option
    • Top Up, Balance Account Manager, Billpay, and/or other features

Note: Sometimes finding your information using the National Database doesn't work because the information is unavailable or your name or address has changed.

If we cannot verify your personal information, we’ll ask you to send us documentation through our Resolution Center that confirms your identity.

Here is a list of the document options you can send us to help confirm your identity, address, and SSN:

  • Proof of Identity:
    • Driver’s license
    • Passport
    • State or Government issued ID
  • Proof of Address:
    • Utility Bill
    • Bank Statement
    • Credit Card Statement
  • Proof of SSN:
    • Social Security Card
    • Tax Return Documents
    • W2
    • Paycheck Stubs
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