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How do I cancel my Payflow account?

Please complete the information below to cancel your Payflow account. The purpose of completing this cancellation form is to verify the authenticity of the request, as well as to determine the reason for the cancellation.

If your partner is with a Payflow partner, reseller, or merchant bank:
Contact your partner, reseller, or bank directly to cancel your Payflow account.

If your partner is PayPal, VeriSign, VSA, Soltrus, or CyberCash:
To CANCEL your account, send the below information via email to payflow-support@paypal.com.

Important: The request must come from the email address of one of the admin accounts on your account.

Please include the following information in your email:

Processing transactions: Yes / No
Account type: Payflow Pro / Payflow Link
Date to deactivate:
Company name:
Contact name:
Contact email:
Merchant Login ID:
Account Number, located at the top right hand corner of your invoice: VSV000
Phone Number:
Reason for Cancellation:
Any Additional Information:

If you have any questions, contact PayPal Merchant Support at 1-888-883-9770 or via email at payflow-support@paypal.com.

Important Notes:

  • PayPal's billing process runs in arrears and is one month behind. For this reason, you should expect an additional invoice after the cancellation is submitted.
  • Cancellations may take up to seven days to process. Any cancellation request that is not received within five business days prior to the close of a month may generate charges that will appear in the next month's billing cycle. Please ensure that your cancellation request is submitted before this timeframe so that no additional charges are applied.
  • Once your account has been terminated, you will no longer have access to the PayPal Manager or any account data. If you need access to this data once the cancellation has been completed, there will be an additional fee.
Partner / Resellers:
If you are a Partner or Reseller and want to cancel your partnership with PayPal, contact your Channel Account Manager by email at payflowreseller@paypal.com.
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