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Help Center > Problems/Report/resolve a problem > How do I issue a refund for a dispute?

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How do I issue a refund for a dispute?

Here’s how:

  1. Click Resolve a problem in our Resolution Center at the bottom of the page.
  2. Select Open Cases and find the transaction.
  3. Click the Case ID in the Case column.
  4. Click Issue a full refund on the case details page.

You can issue a refund within 180 days of receiving a payment. Issuing a full refund automatically closes a dispute.

Please note that the case must be in the dispute phase or waiting for the seller's response to complete this action. If it is under review, you must contact PayPal to take this action.

If your PayPal account balance does not have enough money in it, the entire refund will be issued from the primary bank account linked to your PayPal account.

You can also offer a partial refund for your dispute. Here’s how:  

  1. Click Resolve a problem in our Resolution Center at the bottom of the page.
  2. Select Open Cases from the list and find the transaction.
  3. Click the Case ID under the Case column.
  4. Click Offer a partial refund on the case details page.
  5. Enter the amount you want to offer and click Calculate to figure out the net refund amount and fee refund.
  6. Click Offer refund

You can issue a partial refund within 180 days of receiving a payment. When you issue a partial refund, PayPal credits a portion of your original transaction fee. 

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