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Help Center > Payments/Payment tracking > I can't find the money I received. Where is it?

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I can't find the money I received. Where is it?

Money received into your PayPal account is placed in your PayPal balance.
Your PayPal balance shows how much money you have available in your account, in your primary currency. It doesn’t reflect pending payments, recurring payments or orders that have not yet been completed. Log in to your account to see your balance and a detailed breakdown of different currencies, and any pending or held payments.
If you’re receiving a refund and paid with a credit or debit card, the refunded money will be sent to that card.
If you’re receiving money from friends & family, or for goods and services, please check with the sender to ensure the money was indeed sent to you.
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