Help Article

Ask the Community

Find answers or join the conversation in the Community Help Forum.

What happens if my mobile device is lost or stolen and I use Android Pay?

If you lose your mobile device, you should deactivate PayPal within Android Pay as soon as possible.

Here’s how:
  1. Log in to your PayPal account.
  2. Click Settings (Gear icon), then click Payments.
  3. Click Manage pre-approved payments and cancel the latest Active Google, Inc billing agreement.
If you need help, contact us at 1-855-684-1966, Mon-Fri 5:00 AM to 10:00 PM PT and Sat-Sun 6:00 AM to 8:00 PM PT.
 
You can still use your PayPal account to make any other kind of PayPal transaction, such as online payments.

Need more help?

How do I turn off automatic top up for Android Pay?  
How do I change how much comes out each time my Android Pay account automatically tops up?
Where can I use PayPal with Android Pay?
When will my Android Pay account automatically top up?
How can I withdraw money left over from an Android Pay transaction?
How do I update or reset my Android Pay PIN?
How do I remove PayPal from Android Pay?
How do I make PayPal the default payment method on Android Pay?
Can I have multiple PayPal accounts linked to Android Pay?
How can I add PayPal to Android Pay?
How can I get a refund on an Android Pay purchase?
Why do I need to create a PIN for Android Pay?  
We’re sorry, the page you’re looking for is no longer available. Please try your search again in our Help Center if you have a question or want to contact us.