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Can I appeal PayPal’s decision on my claim?

Yes. If you’re not satisfied with how your claim was decided, you can appeal the outcome.

Here’s how:

  1. Log in to your PayPal account.
  2. Click Resolve a problem in our Resolution Center.
  3. Select Closed Cases from the list and find the transaction.
  4. Click the View button in the Action column.
  5. Click Appeal this claim and follow the prompts.

Note: After a claim has been closed, you have 10 calendar days to appeal the decision.

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