What should I do if my balance is negative?
When your account balance is negative, we suggest that you review your recent activity to find out why.
- If your account balance is negative because of insufficient funds, please resolve it by adding funds to your account as soon as possible.
- If you suspect unauthorized activity on your account, please report it immediately through the Resolution Center.
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What should I do if my account is locked?If your account is locked, it usually means we need some information about your account or recent transactions. Please contact us, and have the following information available so we can confirm that you own the account: Your telephone number. A statement for the credit card or bank account What should I do if my PayPal Working Capital application is declined?Your PayPal Working Capital application is evaluated based on several factors such as consistency in PayPal processing volume, disputes, account age and account usage. Because the application relies on real-time processing, application decisions can change as frequently as your business does. If your application is declined, we will What should I do if my account is limited because I didn't provide the requested FATCA information?Even if your account is limited you'll be able to log in and access the FATCA information. From your account you can start the certification process by answering a few questions or providing the applicable forms. The certification process is complete when you have: Provided all requested information, Why is my PayPal account balance negative?Your PayPal account may show a negative balance if there’s been a chargeback or a payment reversal because a buyer complaint was decided against you. To understand why, we recommend that you review your recent account activity. What should I do if my customers ask why their PayPal Credit transaction didn’t go through on my website? There is an unknown charge on my PayPal account, what should I do?If there is an unknown charge on your PayPal account, let us know right away. Remember you are always 100% protected against unauthorized transactions sent from your account. Before reporting this unknown charge please be sure it is not linked to a preapproved payment, recurring payment or subscription. What do I do if my PayPal Cash Card is Lost or Stolen?Let us know right away if your PayPal Cash Card is lost or stolen. For your protection, we’ll cancel your card and ask you to request a new one. Log in to your PayPal account and select the PayPal Cash Card. Next, go to Manage my card and select Report card lost How can I resolve my PayPal account negative balance?In order to resolve the negative balance, please add money to your PayPal account. Here's how: Click Add money below your PayPal balance. Enter the amount you want to transfer and click Add. You can also resolve your negative balance by mailing us a check, money order or How do I know if my card reader is working?If your phone isn’t recognizing the card reader, disconnect and reconnect them. Check for a good fit. If your phone is recognizing the device but the card isn’t reading, make sure the magnetic stripe on the card is in good condition. Also, be sure to swipe in one How do I know if my PayPal account is limited?If your account is limited, we will send you an email with the reason for that limitation. For your convenience, we always list the steps to remove the limitation in the Resolution Center under Steps to Remove Limitation. If you received an email stating that your account is My Payments Standard integration isn't processing transactions. What should I do?Issue Transactions involving Website Payments Standard, PayPal Payments Standard, or HTML buttons aren't processing, so you see an error message like the following: Things don't appear to be working at the moment. Please try again later. Cause As of March 29, 2017, PayPal has updated to a What is Balance Manager?Balance Manager allows you to keep a pre-set balance in your PayPal account. If your balance drops below the specified amount, PayPal automatically initiates an electronic funds transfer from your bank account to restore the minimum balance. To set up Balance Manager, you must have a confirmed bank How do I read my PayPal Balance?Your PayPal balance shows how much money you have available in your account, in your primary currency. It does not reflect pending payments, recurring payments or orders that have not been completed. Click PayPal balance to see a detailed breakdown of different currencies and any held or pending What happens if my mobile device is lost or stolen?If you lose your mobile device, you should deactivate PayPal within Android Pay as soon as possible. Here’s how: Log in to your PayPal account. Click Settings (Gear icon), then click Payments. Click Manage pre-approved payments and cancel the latest Active Google, Inc billing agreement. If you need What can I do if I can't I log in?If you’re having trouble logging in, you may just need to clear your cache and cookies from your Internet browser. If you need help doing this, go to your browser's support page, or do a web search with "How do I clear cache and cookies in (Your Internet What is a shopping cart and why should I create one?If you want to sell multiple items on your website, you need shopping cart software. Shopping carts let your customers: Browse items. Select products for purchase. See shipping, taxes and any other costs before completing their purchase. Shopping cart providers typically work with payment gateways and merchant services How do I transfer my balance to another currency?You can transfer some or all of your PayPal balance from one currency to another. Here's how to convert your balance to another currency: Log in to your PayPal account. Click Wallet at the top of the page. Click Manage currencies. Currency conversions are not available for PayPal How do I add money to my PayPal balance?Adding money to your PayPal account is quick and easy. You can link a bank account to fund your PayPal balance or you can use PayPal CASH®. Add money to your PayPal balance from your bank account: A great way to add money to your PayPal account is How do I select a currency for my primary balance? Here’s how to select a currency for your primary balance: Click Details next to your balance. Click Manage currencies. Select the currency you want and click Make Primary. Your primary balance is your default currency. Your default currency is used to send and request payments.
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