What should I do if my balance is negative?
When your account balance is negative, we suggest that you review your recent activity to find out why.
- If your account balance is negative because of insufficient funds, please add funds to your account as soon as possible.
- If you suspect unauthorized activity on your account, please report it immediately through the Resolution Center.
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Why was my PayPal Cash Card transaction declined? If there isn't enough money in your PayPal balance , or your balance negative , at the time of an attempted debit card purchase to cover the full payment amount as well as any fees (In cases of ATM).Can I access my PayPal balance funds using my PayPal MasterCard® or PayPal Smart Connect card? No. At this time, you cannot access the funds in your PayPal account balance with the PayPal Extras MasterCard or PayPal Smart Connect account.Maintaining your PayPal balance using Balance Manager Maintaining a PayPal balance using Balance Manager You can use Balance Manager to schedule automatic bank transfers to your PayPal account. You decide how much and how often to transfer money into your PayPal account - Balance Manager does the rest.What is Balance Manager? Balance Manager allows you to keep a pre-set balance in your PayPal account. If your balance drops below the specified amount, PayPal automatically initiates an electronic funds transfer from your bank account to restore the minimum balance.My hold was released but I don’t see the funds in my balance yet. Why? It can take several hours for your held money to appear in your PayPal balance . Your money may not be available until later in the day, so please check back throughout the day.How do I select a currency for my primary balance? Here’s how to select a currency for your primary balance : Log in to your PayPal account. Click PayPal balanceCan I pay my PayPal Smart Connect account bill using my PayPal Account balance? Yes. You can use your PayPal account to make payments on your PayPal Smart Connect account. You can make payments from a linked bank account or your PayPal balance .Can I pay my PayPal Extras Mastercard, eBay Extras Mastercard, or PayPal Cashback Mastercard account bill using my PayPal Account balance? Yes. You can use your PayPal account to make payments on your Mastercard account. You can make payments from a linked bank account or your PayPal balance .What does a Verified account status mean? Verification provides an additional benefit: it lifts the withdrawal limit allowing you to withdraw more funds from your PayPal balance to your bank account. You can verify your account by completing two out of three steps: linking and confirming your bank account, verifying your credit or debit card information and/or providing your social security number.How do I read my PayPal Balance? PayPal balanceHow do I transfer my balance to another currency? You can transfer some or all of your PayPal balance from one currency to another. Here's how to convert your balance to another currency: Log in to your PayPal account.Why was money automatically transferred from my bank account or credit card to my PayPal balance? You may have set up automatic transfers to your PayPal balance to cover micropayments (less than $4.00 USD). Here’s how to review and update your settings: Log in to your PayPal account.How do I close a currency balance? Make sure your balance is zero before trying to close a currency balance . If you still have money in this balance, you’ll need to transfer it to a currency you still hold.How do I add money to my PayPal balance? Learn how to add money to your PayPal Balance using a linked bank account or PayPal CASH.I sent an eCheck payment. How long does it take for my recipient's account balance to reflect it? Australia - 7-8 working days Your eCheck payment does not appear in your recipient's balance until the transfer is complete.Why do I need to add money to my balance to complete a micropayment? If you’re making a micropayment for something that doesn't cost very much, you may need to pay with your PayPal balance . A micropayment is something that costs less than: $4.00 USDWhat does FATCA require PayPal to report? If PayPal determines that an account is reportable under FATCA (based on its analysis of account holder information), PayPal must either report information to the local tax authority, the account or to the IRS if the applicable account balance has reached a certain threshold. The reportable information generally consists of customer information (e.g. name, address, and tax identification number (“TIN”)) and account balance information. FATCA requires reporting on an annual basis in most jurisdictions.
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