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Can I change my reason for filing a dispute or claim?

Yes. You can change your reason if you originally filed a dispute because you didn’t receive your item, and then received the item but found it to be different from the description.

Here's how:

  1. Log in to your PayPal account.
  2. Go to the Resolution Center.
  3. Select Open Cases.
  4. Find your case and click View from the Action column.
  5. If you haven't escalated to a claim yet, click Change your reason for this dispute.
  6. If you've already escalated to a claim, click Change your reason for this claim.
  7. Follow the instructions provided.

By changing the dispute reason, you automatically escalate the dispute to a claim. This means that you're asking PayPal to review your case and decide whether you're eligible for a refund. We reach a decision in most cases within 30 days.

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