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How do I provide additional information or evidence to help resolve a dispute or claim?

If you received an email asking you to provide additional information you can upload your information to the Resolution Center.

If you don't see the upload button in the Resolution Center then you won't be able to upload additional information at this time. You can always send a message or information to your seller in the Resolution Center.

Here's how to upload a document to the Resolution Center.

  1. Go to the Resolution Center.
  2. Click Resolve next to the claim.
  3. Click Resolve Complaint on the Claim Details page.
  4. Select I will provide other evidence for this dispute by fax, file attachment, or note and click Continue.
  5. Follow the prompted steps

If you fax us the information we’ll send you an email when we receive your fax and will let you know if we need any more information.

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