Help Article

Help Center > Problems/Report/resolve a problem > Can I provide additional information or evidence to help resolve a claim?

Ask the Community

Find answers or join the conversation in the Community Help Forum.

Can I provide additional information or evidence to help resolve a claim?

Yes, you can send us a fax or upload your information to the Resolution Center.

To send us a fax or uploaded document:

  1. Click the Settings bell at the top of the page.
  2. Click Resolve next to the claim.
  3. Click Resolve Complaint on the Claim Details page.
  4. Select I will provide other evidence for this dispute by fax, file attachment, or note and click Continue.
  5. Follow the prompted steps

If you fax us the information we’ll send you an email when we receive your fax and will let you know if we need any more information.

We’re sorry, the page you’re looking for is no longer available. Please try your search again in our Help Center if you have a question or want to contact us.