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How do I remove a limitation from my account?

Before you start

If your account is limited, it means that you won’t be able to do certain things with your PayPal account. For example, you might not be able to send or withdraw money. Learn more about limitations.

Usually, we ask you to complete one or more tasks to remove your account limitation. For your convenience, we always list the steps to remove the limitation in the Resolution Center under Steps to Remove Limitation.

If you received an email stating that your account is limited, but don't see any steps in the Resolution Center, you may have received a fake email. Forward it to spoof@paypal.com and we’ll investigate it for you. After you send us the email, delete it from your inbox. If you clicked on any links or downloaded any attachments within the suspicious email or website, log in to your account and view your transactions. It’s also a good idea to change your password.

If all the steps are completed and your account remains limited, it means one of 2 things:

  • We've sent you an email asking for more information, or
  • We're reviewing your case, and we'll email you with our decision

Please note that for most limitations our customer service specialists can't remove your limitation over the phone. Please wait for us to contact you. If we have asked you to upload additional information, you can upload documents in the Resolution Center.

What to do

  1. Click the Notifications bell beside the Settings icon at the top of the page. If you can't see a Notifications button, go to your Resolution Center.
  2. On the Resolution Center, scroll down to the "Begin a limitation review" section.
  3. Click the first Resolve button and follow the instructions provided. If one of the steps involves confirming your location, be sure to select a landline number where we can call you. We can't use your cell phone number to confirm your location.
  4. Repeat step 3 for each item in the "Begin a limitation review" section.
  5. After you complete the steps, we'll evaluate your case.

If you complete the required steps and we ask you for more information by email, please respond as soon as possible so we can resolve your case. If we've asked for additional proof of your identity you please review the kind of documentation we accept.

I've completed all of the steps, why is my account still limited?

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