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I misspelled my name during signup. How do I change it?

You can change the name on your account only if there is an error or you legally changed your name. You cannot change the name on your account to another person's name.

To submit a name change request go to https://www.paypal.com/il/cig-bin/webscr?cmd=_sr-name-change and follow the instructions.

If you can't submit your request using the link above, please follow the instructions below to submit your request.

We will notify you by email when we complete the name change on your account.

 

Here’s how to send us an email requesting to change/correct your name:

  1. Go to www.paypal.co.il and log in to your account.
  2. Click Contact Us at the bottom of the page.
  3. Click Send us under Email us.
  4. Follow the instructions and make sure to include a brief description of your request including the reason for the name change and the new name being requested.

In order to change your name you need to provide the following documents by uploading or faxing them to us.

Please note: To help protect your information, we don’t accept files that are sent as email attachments. If you email us attachments, we will still require you to upload or fax your documents.

  • A copy of a valid photo identification showing your new name (a driver's license, a passport, or any other government-issued photo identification).
  • A copy of a court-issued document showing your new name (for example, a marriage certificate or marriage license, a divorce decree, or a deed poll).
  • A copy of a recent statement for the bank account, credit card, or debit card that is listed on your PayPal account, or a recent utility bill, showing your new name and address exactly as they should appear on your PayPal account.

Here's how to upload your documents for name change review:

  1. Go to www.paypal.co.il and log in to your account.
  2. Go to www.paypal.com/il/uploaddoc.
  3. Click Browse near Select File.
  4. Select the type of file you're uploading.
  5. Provide a description in the Description box.
  6. Click Upload File.
  7. Review the uploaded files in the table.
  8. Click Send Files.

Note:

  • Your files appear in the ‘Attachments’ box. Here you can preview or delete anything you upload.
  • You can attach multiple files, up to a maximum file size of 4,950kb.
  • You can upload the following file types: .jpg, .gif, .png, .pdf

Here’s how to fax your documents:

  1. Create a fax cover sheet. Your fax cover sheet should include:
  • Your name and PayPal email address.
  • A brief description of your request including the reason for the name change and the new name being requested.
  • How many pages you are faxing (include the cover sheet as a page).
  1. Clearly write your email address on all the pages you’re faxing.
  2. Fax the documents to 073-7195600 or alternatively to ‎073-7195598.

If you used a nickname or fake name on your PayPal account, you'll need to close your account and open a new one with your real name.

Here’s how to close your PayPal account:

  1. Go to www.paypal.co.il and log in to your account.
  2. Click Profile near the top of the page.
  3. Under ‘Account Information,’ click Close Account.
  4. Click Continue.
  5. Choose up to 3 reasons why you want to close your account and enter any additional information.
  6. Click Continue.
  7. Click Close Account.

When you close your account, the following actions occur:

  • Your remaining PayPal balance converts to your primary bank account’s currency when you transfer the balance to your bank account.
  • Any unpaid money requests are automatically cancelled.
  • You forfeit any unused redemption codes or coupons.
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