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Returns and refunds

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Why is my refund pending?
There were not enough funds in your seller's PayPal account to cover the refund at this time. The refund remains Pending until the seller has more money in their PayPal balance to cover the full amount of the refund.There were not enough funds in your seller's PayPal account to cover the refund at this time. The refund remains Pending until the seller has more money in their PayPal balance to cover the full amount of the refund.There were not enough funds in your seller's PayPal account to cover the refund at this time. The refund remains Pending until the seller has more money in their PayPal balance to cover the full amount of the refund.There were not enough funds in your seller's PayPal account to cover the refund, so the funds are being transferred from the seller's bank account. Once the bank account transfer is completed, you'll receive your refund. There were not enough funds in your seller's PayPal account to cover the refund, so the funds are being transferred from the seller's bank account. Once the bank account transfer is completed, you'll receive your refund. There were not enough funds in your seller's PayPal account to cover the refund, so the funds are being transferred from the seller's bank account. Once the bank account transfer is completed, you'll receive your refund. There were not enough funds in your seller's PayPal account to cover the refund, so the funds are being transferred from the seller's bank account. Once the bank account transfer is completed, you'll receive your refund. There were not enough funds in your seller's PayPal account to cover the refund, so the funds are being transferred from the seller's bank account. Once the bank account transfer is completed, you'll receive your refund. There were not enough funds in your seller's PayPal account to cover the refund, so the funds are being transferred from the seller's bank account. Once the bank account transfer is completed, you'll receive your refund. There were not enough funds in your seller's PayPal account to cover the refund, so the funds are being transferred from the seller's bank account. Once the bank account transfer is completed, you'll receive your refund. There were not enough funds in your seller's PayPal account to cover the refund, so the funds are being transferred from the seller's bank account. Once the bank account transfer is completed, you'll receive your refund. There were not enough funds in your seller's PayPal account to cover the refund, so the funds are being transferred from the seller's bank account. Once the bank account transfer is completed, you'll receive your refund. There were not enough funds in your seller's PayPal account to cover the refund at this time. The refund remains Pending until the seller has more money in their PayPal balance to cover the full amount of the refund.
How do I issue a refund?
Here's how you can issue a full or partial refund for up to 60 days after a payment was sent:
  1. Log in to your PayPal account.
  2. Click My Account, then click History at the top of the page.
  3. Find the payment you'd like to refund and click Details.
  4. Click Issue Refund.
  5. Enter the refund amount and click Continue.
  6. Confirm the details and click Issue Refund.
    Note:

    • You can refund payments that are Completed, Pending, Cleared, or Uncleared.
    • To make sure the buyer isn’t credited twice for the same transaction you cannot refund a payment when there’s a credit card chargeback associated with this payment.

    You can issue a full or partial refund up to 60 days after you receive a payment.

    Here’s how to issue a refund:

    1. Log in to your PayPal account.
    2. Click History.
    3. Click Details next to the payment you want to refund.
    4. Click Issue a refund.
    5. Enter the refund amount, then click Continue.
    6. Review the information, then click Issue Refund.
    Note:

    • You can refund payments that are Completed, Pending, Cleared, or Uncleared.
    • To make sure the buyer isn’t credited twice for the same transaction you cannot refund a payment when there’s a credit card chargeback associated with this payment.
    • There is no fee to refund a payment.
    • When you refund a payment, we refund the original transaction fees.
    • If there’s not enough money in your PayPal balance to cover the refund, we’ll issue the refund from your primary bank account.
    You can issue a full or partial refund up to 60 days after you receive a payment.

    Here’s how to issue a refund:

    1. Log in to your PayPal account.
    2. Click History.
    3. Click Details next to the payment you want to refund.
    4. Click Issue a refund.
    5. Enter the refund amount, then click Continue.
    6. Review the information, then click Issue Refund.
    Note:

    • You can refund payments that are Completed, Pending, Cleared, or Uncleared.
    • To make sure the buyer isn’t credited twice for the same transaction you cannot refund a payment when there’s a credit card chargeback associated with this payment.
    • When you refund a payment, we will retain the fixed fee of your transaction fee. To learn more about variable and fixed transaction fees, click Legal Agreements at the bottom of the PayPal page, click PayPal User Agreement and browse to section 8.
    • If there’s not enough money in your PayPal balance to cover the refund, we’ll issue the refund from your primary bank account.
    Here's how you can issue a full or partial refund for up to 60 days after a payment was sent:
    1. Log in to your PayPal account.
    2. Click My Account, then click History at the top of the page.
    3. Find the payment you'd like to refund and click Details.
    4. Click Issue Refund.
    5. Enter the refund amount and click Continue.
    6. Confirm the details and click Issue Refund.
      Note:

      • You can refund payments that are Completed, Pending, Cleared, or Uncleared.
      • To make sure the buyer isn’t credited twice for the same transaction you cannot refund a payment when there’s a credit card chargeback associated with this payment.

      Here's how you can issue a full or partial refund for up to 60 days after a payment was sent:

      1. Log in to your PayPal account.
      2. Click My Account, then click History at the top of the page.
      3. Find the payment you'd like to refund and click Details.
      4. Click Issue Refund.
      5. Enter the refund amount and click Continue.
      6. Confirm the details and click Issue Refund.

        Note:

        • You can refund payments that are Completed, Pending, Cleared, or Uncleared.
        • To make sure the buyer isn’t credited twice for the same transaction you cannot refund a payment when there’s a credit card chargeback associated with this payment.

        To view the status of your refund:

        1. Log in to your PayPal account.
        2. Click History.
        3. Select More filters, and then click Refunds.
        4. Click Details for the transaction in question.
        • Refunds will remain pending until the seller's funds have cleared their bank.
        • Refunds made less than 60 days after payment will refund to your credit card if it was the original source of payment. Refunds may take 30 days to appear on your credit card statement. Payments from other sources are refunded to your PayPal balance.
        • Refunds made more than 60 days after the original payment are considered new payments and will post to your Paypal balance, minus regular fees for receiving money.

         

        Here's how you can issue a full or partial refund for up to 60 days after a payment was sent:
        1. Log in to your PayPal account.
        2. Click My Account, then click History at the top of the page.
        3. Find the payment you'd like to refund and click Details.
        4. Click Issue Refund.
        5. Enter the refund amount and click Continue.
        6. Confirm the details and click Issue Refund.
          Note:

          • You can refund payments that are Completed, Pending, Cleared, or Uncleared.
          • To make sure the buyer isn’t credited twice for the same transaction you cannot refund a payment when there’s a credit card chargeback associated with this payment.
          Here's how you can issue a full or partial refund for up to 60 days after a payment was sent:
          1. Log in to your PayPal account.
          2. Click My Account, then click History at the top of the page.
          3. Find the payment you'd like to refund and click Details.
          4. Click Issue Refund.
          5. Enter the refund amount and click Continue.
          6. Confirm the details and click Issue Refund.
            Note:

            • You can refund payments that are Completed, Pending, Cleared, or Uncleared.
            • To make sure the buyer isn’t credited twice for the same transaction you cannot refund a payment when there’s a credit card chargeback associated with this payment.
            Here's how you can issue a full or partial refund for up to 60 days after a payment was sent:
            1. Log in to your PayPal account.
            2. Click My Account, then click History at the top of the page.
            3. Find the payment you'd like to refund and click Details.
            4. Click Issue Refund.
            5. Enter the refund amount and click Continue.
            6. Confirm the details and click Issue Refund.
              Note:

              • You can refund payments that are Completed, Pending, Cleared, or Uncleared.
              • To make sure the buyer isn’t credited twice for the same transaction you cannot refund a payment when there’s a credit card chargeback associated with this payment.
              Here's how you can issue a full or partial refund for up to 60 days after a payment was sent:
              1. Log in to your PayPal account.
              2. Click My Account, then click History at the top of the page.
              3. Find the payment you'd like to refund and click Details.
              4. Click Issue Refund.
              5. Enter the refund amount and click Continue.
              6. Confirm the details and click Issue Refund.
                Note:

                • You can refund payments that are Completed, Pending, Cleared, or Uncleared.
                • To make sure the buyer isn’t credited twice for the same transaction you cannot refund a payment when there’s a credit card chargeback associated with this payment.
                Here's how you can issue a full or partial refund for up to 60 days after a payment was sent:
                1. Log in to your PayPal account.
                2. Click My Account, then click History at the top of the page.
                3. Find the payment you'd like to refund and click Details.
                4. Click Issue Refund.
                5. Enter the refund amount and click Continue.
                6. Confirm the details and click Issue Refund.
                  Note:

                  • You can refund payments that are Completed, Pending, Cleared, or Uncleared.
                  • To make sure the buyer isn’t credited twice for the same transaction you cannot refund a payment when there’s a credit card chargeback associated with this payment.

                  You can issue a full or partial refund up to 60 days after you receive a payment.

                  Here’s how to issue a refund:

                  1. Log in to your PayPal account.
                  2. Click History.
                  3. Click Details next to the payment you want to refund.
                  4. Click Issue a refund.
                  5. Enter the refund amount, then click Continue.
                  6. Review the information, then click Issue Refund.

                  Note:

                  • You can refund payments that are Completed, Pending, Cleared, or Uncleared.
                  • To make sure the buyer isn’t credited twice for the same transaction you cannot refund a payment when there’s a credit card chargeback associated with this payment.
                  • There is no fee to refund a payment.
                  • When you refund a payment, we refund the original transaction fees.
                  • If there’s not enough money in your PayPal balance to cover the refund, we’ll issue the refund from your primary bank account.

                  You can issue a full or partial refund up to 60 days after you receive a payment.

                  Here’s how to issue a refund:

                  1. Log in to your PayPal account.
                  2. Click History.
                  3. Click Details next to the payment you want to refund.
                  4. Click Issue a refund.
                  5. Enter the refund amount, then click Continue.
                  6. Review the information, then click Issue Refund.

                  Note:

                  • You can refund payments that are Completed, Pending, Cleared, or Uncleared.
                  • To make sure the buyer isn’t credited twice for the same transaction you cannot refund a payment when there’s a credit card chargeback associated with this payment.
                  • There is no fee to refund a payment.
                  • When you refund a payment, we refund the original transaction fees.
                  • If there’s not enough money in your PayPal balance to cover the refund, we’ll issue the refund from your primary bank account.

                  You can issue a full or partial refund up to 60 days after you receive a payment.

                  Here’s how to issue a refund:

                  1. Log in to your PayPal account.
                  2. Click History.
                  3. Click Details next to the payment you want to refund.
                  4. Click Issue a refund.
                  5. Enter the refund amount, then click Continue.
                  6. Review the information, then click Issue Refund.

                  Note:

                  • You can refund payments that are Completed, Pending, Cleared, or Uncleared.
                  • To make sure the buyer isn’t credited twice for the same transaction you cannot refund a payment when there’s a credit card chargeback associated with this payment.
                  • There is no fee to refund a payment.
                  • When you refund a payment, we refund the original transaction fees.
                  • If there’s not enough money in your PayPal balance to cover the refund, we’ll issue the refund from your primary bank account.

                   

                  How is a refund credited?

                  If you paid with a credit card, the money will go back to your card. It can take up to 30 days for the refund to show up on your card statement.

                  If you paid with your bank account (eCheck or Instant Transfer) or PayPal balance, the money will go back to your PayPal balance.

                  Refunds are in the same currency and at the same conversion rate as the original payment.

                  PayPal credits the refund according to how the original payment was made.

                  If you used a credit card, PayPal credits your credit card. If you used a funding source other than a credit card, your PayPal balance will receive the credit. If you used both a credit card and another source, the credit card portion goes to the credit card, and the remainder goes to your PayPal balance.

                  Please note, refunds to credit cards can take up to 30 days to appear on your statement.

                  If you paid with a credit card, the money will go back to your card. It can take up to 30 days for the refund to show up on your card statement.

                  If you paid with your bank account (eCheck or Instant Transfer) or PayPal balance, the money will go back to your PayPal balance.

                  Refunds are in the same currency and at the same conversion rate as the original payment.

                  PayPal credits the refund according to how the original payment was made.

                  If you used a credit card, PayPal credits your credit card. If you used a funding source other than a credit card, your PayPal balance will receive the credit. If you used both a credit card and another source, the credit card portion goes to the credit card, and the remainder goes to your PayPal balance.

                  Please note, refunds to credit cards can take up to 30 days to appear on your statement.
                  PayPal credits the refund according to how the original payment was made.

                  If you used a credit card, PayPal credits your credit card. If you used a funding source other than a credit card, your PayPal balance will receive the credit. If you used both a credit card and another source, the credit card portion goes to the credit card, and the remainder goes to your PayPal balance.

                  Please note, refunds to credit cards can take up to 30 days to appear on your statement.
                  PayPal credits the refund according to how the original payment was made.

                  If you used a credit card, PayPal credits your credit card. If you used a funding source other than a credit card, your PayPal balance will receive the credit. If you used both a credit card and another source, the credit card portion goes to the credit card, and the remainder goes to your PayPal balance.

                  Please note, refunds to credit cards can take up to 30 days to appear on your statement.
                  PayPal credits the refund according to how the original payment was made.

                  If you used a credit card, PayPal credits your credit card. If you used a funding source other than a credit card, your PayPal balance will receive the credit. If you used both a credit card and another source, the credit card portion goes to the credit card, and the remainder goes to your PayPal balance.

                  Please note, refunds to credit cards can take up to 30 days to appear on your statement.
                  PayPal credits the refund according to how the original payment was made.

                  If you used a credit card, PayPal credits your credit card. If you used a funding source other than a credit card, your PayPal balance will receive the credit. If you used both a credit card and another source, the credit card portion goes to the credit card, and the remainder goes to your PayPal balance.

                  Please note, refunds to credit cards can take up to 30 days to appear on your statement.
                  PayPal credits the refund according to how the original payment was made.

                  If you used a credit card, PayPal credits your credit card. If you used a funding source other than a credit card, your PayPal balance will receive the credit. If you used both a credit card and another source, the credit card portion goes to the credit card, and the remainder goes to your PayPal balance.

                  Please note, refunds to credit cards can take up to 30 days to appear on your statement.