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What if I can't resolve my dispute?

If you and your buyer or seller aren’t able to resolve a dispute, you can escalate the dispute to a PayPal claim. By escalating to a claim, you’re asking PayPal to investigate the claim and decide the outcome.

Here’s how:

  1. Log in to your PayPal account.
  2. Click Resolution Center.
  3. Locate your case then click View in the action column.
  4. Select End communication and escalate, and click Continue.
  5. Complete the form.
  6. Click Escalate to a Claim.

You can escalate to a claim any time within 20 calendar days of the date the dispute was opened. A dispute will automatically close if it isn’t escalated to a claim within 20 days. Closed disputes cannot be reopened or escalated to a claim.

If you and your buyer or seller aren’t able to resolve a dispute, you can escalate the dispute to a PayPal claim. By escalating to a claim, you’re asking PayPal to investigate the claim and decide the outcome.

Here’s how:

  1. Log in to your PayPal account.
  2. Click Resolution Center.
  3. Locate your case then click View in the action column.
  4. Select End communication and escalate, and click Continue.
  5. Complete the form.
  6. Click Escalate to a Claim.

You can escalate to a claim any time within 20 calendar days of the date the dispute was opened. A dispute will automatically close if it isn’t escalated to a claim within 20 days. Closed disputes cannot be reopened or escalated to a claim.

If you and your buyer or seller aren’t able to resolve a dispute, you can escalate the dispute to a PayPal claim. By escalating to a claim, you’re asking PayPal to investigate the claim and decide the outcome.

Here’s how:

  1. Log in to your PayPal account.
  2. Click Resolution Center.
  3. Locate your case then click View in the action column.
  4. Select End communication and escalate, and click Continue.
  5. Complete the form.
  6. Click Escalate to a Claim.

You can escalate to a claim any time within 20 calendar days of the date the dispute was opened. A dispute will automatically close if it isn’t escalated to a claim within 20 days. Closed disputes cannot be reopened or escalated to a claim.

If you and your buyer or seller aren’t able to resolve a dispute, you can escalate the dispute to a PayPal claim. By escalating to a claim, you’re asking PayPal to investigate the claim and decide the outcome.

Here’s how:

  1. Log in to your PayPal account.
  2. Click Resolution Center.
  3. Locate your case then click View in the action column.
  4. Select End communication and escalate, and click Continue.
  5. Complete the form.
  6. Click Escalate to a Claim.

You can escalate to a claim any time within 20 calendar days of the date the dispute was opened. A dispute will automatically close if it isn’t escalated to a claim within 20 days. Closed disputes cannot be reopened or escalated to a claim.

If you and your buyer or seller aren’t able to resolve a dispute, you can escalate the dispute to a PayPal claim. By escalating to a claim, you’re asking PayPal to investigate the claim and decide the outcome.

Here’s how:

  1. Log in to your PayPal account.
  2. Click Resolution Center.
  3. Locate your case then click View in the action column.
  4. Select End communication and escalate, and click Continue.
  5. Complete the form.
  6. Click Escalate to a Claim.

You can escalate to a claim any time within 20 calendar days of the date the dispute was opened. A dispute will automatically close if it isn’t escalated to a claim within 20 days. Closed disputes cannot be reopened or escalated to a claim.

If you and your buyer or seller aren’t able to resolve a dispute, you can escalate the dispute to a PayPal claim. By escalating to a claim, you’re asking PayPal to investigate the claim and decide the outcome.

Here’s how:

  1. Log in to your PayPal account.
  2. Click Resolution Center.
  3. Locate your case then click View in the action column.
  4. Select End communication and escalate, and click Continue.
  5. Complete the form.
  6. Click Escalate to a Claim.

You can escalate to a claim any time within 20 calendar days of the date the dispute was opened. A dispute will automatically close if it isn’t escalated to a claim within 20 days. Closed disputes cannot be reopened or escalated to a claim.

If you and your buyer or seller aren’t able to resolve a dispute, you can escalate the dispute to a PayPal claim. By escalating to a claim, you’re asking PayPal to investigate the claim and decide the outcome.

Here’s how:

  1. Log in to your PayPal account.
  2. Click Resolution Center.
  3. Locate your case then click View in the action column.
  4. Select End communication and escalate, and click Continue.
  5. Complete the form.
  6. Click Escalate to a Claim.

You can escalate to a claim any time within 20 calendar days of the date the dispute was opened. A dispute will automatically close if it isn’t escalated to a claim within 20 days. Closed disputes cannot be reopened or escalated to a claim.

If you and your buyer or seller aren’t able to resolve a dispute, you can escalate the dispute to a PayPal claim. By escalating to a claim, you’re asking PayPal to investigate the claim and decide the outcome.

Here’s how:

  1. Log in to your PayPal account.
  2. Click Resolution Center.
  3. Locate your case then click View in the action column.
  4. Select End communication and escalate, and click Continue.
  5. Complete the form.
  6. Click Escalate to a Claim.

You can escalate to a claim any time within 20 calendar days of the date the dispute was opened. A dispute will automatically close if it isn’t escalated to a claim within 20 days. Closed disputes cannot be reopened or escalated to a claim.

If you and your buyer or seller aren’t able to resolve a dispute, you can escalate the dispute to a PayPal claim. By escalating to a claim, you’re asking PayPal to investigate the claim and decide the outcome.

Here’s how:

  1. Log in to your PayPal account.
  2. Click Resolution Center.
  3. Locate your case then click View in the action column.
  4. Select End communication and escalate, and click Continue.
  5. Complete the form.
  6. Click Escalate to a Claim.

You can escalate to a claim any time within 20 calendar days of the date the dispute was opened. A dispute will automatically close if it isn’t escalated to a claim within 20 days. Closed disputes cannot be reopened or escalated to a claim.

If you and your buyer or seller aren’t able to resolve a dispute, you can escalate the dispute to a PayPal claim. By escalating to a claim, you’re asking PayPal to investigate the claim and decide the outcome.

Here’s how:

  1. Log in to your PayPal account.
  2. Click Resolution Center.
  3. Locate your case then click View in the action column.
  4. Select End communication and escalate, and click Continue.
  5. Complete the form.
  6. Click Escalate to a Claim.

You can escalate to a claim any time within 20 calendar days of the date the dispute was opened. A dispute will automatically close if it isn’t escalated to a claim within 20 days. Closed disputes cannot be reopened or escalated to a claim.

If you and your buyer or seller aren’t able to resolve a dispute, you can escalate the dispute to a PayPal claim. By escalating to a claim, you’re asking PayPal to investigate the claim and decide the outcome.

Here’s how:

  1. Log in to your PayPal account.
  2. Click Resolution Center.
  3. Locate your case then click View in the action column.
  4. Select End communication and escalate, and click Continue.
  5. Complete the form.
  6. Click Escalate to a Claim.

You can escalate to a claim any time within 20 calendar days of the date the dispute was opened. A dispute will automatically close if it isn’t escalated to a claim within 20 days. Closed disputes cannot be reopened or escalated to a claim.

If you and your buyer or seller aren’t able to resolve a dispute, you can escalate the dispute to a PayPal claim. By escalating to a claim, you’re asking PayPal to investigate the claim and decide the outcome.

Here’s how:

  1. Log in to your PayPal account.
  2. Click Resolution Center.
  3. Locate your case then click View in the action column.
  4. Select End communication and escalate, and click Continue.
  5. Complete the form.
  6. Click Escalate to a Claim.

You can escalate to a claim any time within 20 calendar days of the date the dispute was opened. A dispute will automatically close if it isn’t escalated to a claim within 20 days. Closed disputes cannot be reopened or escalated to a claim.

If you can’t resolve a dispute, you can ask us to investigate by escalating the dispute to a claim. We’ll review your claim and decide the outcome for you, usually within 30 days.

Here’s how to escalate a dispute to a claim:

  1. Log in to your PayPal account.
  2. Click Resolution Center near the top of the page.
  3. Click View next to the dispute you want to escalate.
  4. Click Escalate this dispute to a PayPal claim near the bottom of the page.
You have up to 20 calendar days from the date a dispute is opened to escalate it to a claim. After 20 days, the dispute is automatically closed.

After a dispute is closed, it can’t be reopened or escalated to a claim.

You can check the status of a claim anytime you like. Just log in to your account, then click Resolution Center near the top of the page.

If you and your buyer or seller aren’t able to resolve a dispute, you can escalate the dispute to a PayPal claim. By escalating to a claim, you’re asking PayPal to investigate the claim and decide the outcome.

Here’s how:

  1. Log in to your PayPal account.
  2. Click Resolution Center.
  3. Locate your case then click View in the action column.
  4. Select End communication and escalate, and click Continue.
  5. Complete the form.
  6. Click Escalate to a Claim.

You can escalate to a claim any time within 20 calendar days of the date the dispute was opened. A dispute will automatically close if it isn’t escalated to a claim within 20 days. Closed disputes cannot be reopened or escalated to a claim.

When should I escalate a dispute to a claim?
You can escalate to a claim any time within 20 calendar days of the date the dispute was opened.
  • A dispute will automatically close if it isn’t escalated to a claim within 20 days.
  • Closed disputes cannot be reopened or escalated to a claim.
If you are unable to resolve your dispute directly with the seller, then it is important that you escalate to a claim before the 20 day dispute expiration date. By escalating a dispute to a claim, you’re asking PayPal to investigate the dispute and decide the outcome.
You can escalate to a claim any time within 20 calendar days of the date the dispute was opened.
  • A dispute will automatically close if it isn’t escalated to a claim within 20 days.
  • Closed disputes cannot be reopened or escalated to a claim.
If you are unable to resolve your dispute directly with the seller, then it is important that you escalate to a claim before the 20 day dispute expiration date. By escalating a dispute to a claim, you’re asking PayPal to investigate the dispute and decide the outcome.
You can escalate to a claim any time within 20 calendar days of the date the dispute was opened.
  • A dispute will automatically close if it isn’t escalated to a claim within 20 days.
  • Closed disputes cannot be reopened or escalated to a claim.
If you are unable to resolve your dispute directly with the seller, then it is important that you escalate to a claim before the 20 day dispute expiration date. By escalating a dispute to a claim, you’re asking PayPal to investigate the dispute and decide the outcome.
You can escalate to a claim any time within 20 calendar days of the date the dispute was opened.
  • A dispute will automatically close if it isn’t escalated to a claim within 20 days.
  • Closed disputes cannot be reopened or escalated to a claim.
If you are unable to resolve your dispute directly with the seller, then it is important that you escalate to a claim before the 20 day dispute expiration date. By escalating a dispute to a claim, you’re asking PayPal to investigate the dispute and decide the outcome.
You can escalate to a claim any time within 20 calendar days of the date the dispute was opened.
  • A dispute will automatically close if it isn’t escalated to a claim within 20 days.
  • Closed disputes cannot be reopened or escalated to a claim.
If you are unable to resolve your dispute directly with the seller, then it is important that you escalate to a claim before the 20 day dispute expiration date. By escalating a dispute to a claim, you’re asking PayPal to investigate the dispute and decide the outcome.
You can escalate to a claim any time within 20 calendar days of the date the dispute was opened.
  • A dispute will automatically close if it isn’t escalated to a claim within 20 days.
  • Closed disputes cannot be reopened or escalated to a claim.
If you are unable to resolve your dispute directly with the seller, then it is important that you escalate to a claim before the 20 day dispute expiration date. By escalating a dispute to a claim, you’re asking PayPal to investigate the dispute and decide the outcome.
How do I file a claim or check the status of a claim?

To file a claim, first open a dispute and try to work out the problem with the buyer or seller through the Dispute Resolution process in the Resolution Center.


If you're unable to resolve the dispute, you can escalate it to a claim. By escalating your dispute to a claim, you're asking PayPal to investigate and decide the outcome.

To file a claim (by escalating an existing dispute):

  1. Log in to your PayPal account.
  2. Click Resolution Center.
  3. Locate and click the case number for the dispute you want to escalate.
  4. Under More Options, choose what you want to do.
  5. Follow the directions and provide the information you're asked for.
You have 20 days to file a claim once a dispute has been opened. For example, if you open a dispute on December 1 at 11:00 AM, you have until December 21 at 11:00 AM to file a claim.

To check the status of a claim:
  1. Log in to your PayPal account.
  2. Click Resolution Center.
  3. Select Open Cases from the list and choose the claim you want to check.
  4. Click View in the Action column.
You'll see the next steps for your case under What happens next. If we're already reviewing your claim, you'll see an estimated resolution date.

To file a claim, first open a dispute and try to work out the problem with the buyer or seller through the Dispute Resolution process in the Resolution Center.


If you're unable to resolve the dispute, you can escalate it to a claim. By escalating your dispute to a claim, you're asking PayPal to investigate and decide the outcome.

To file a claim (by escalating an existing dispute):

  1. Log in to your PayPal account.
  2. Click Resolution Center.
  3. Locate and click the case number for the dispute you want to escalate.
  4. Under More Options, choose what you want to do.
  5. Follow the directions and provide the information you're asked for.
You have 20 days to file a claim once a dispute has been opened. For example, if you open a dispute on December 1 at 11:00 AM, you have until December 21 at 11:00 AM to file a claim.

To check the status of a claim:
  1. Log in to your PayPal account.
  2. Click Resolution Center.
  3. Select Open Cases from the list and choose the claim you want to check.
  4. Click View in the Action column.
You'll see the next steps for your case under What happens next. If we're already reviewing your claim, you'll see an estimated resolution date.

To file a claim, first open a dispute and try to work out the problem with the buyer or seller through the Dispute Resolution process in the Resolution Center.


If you're unable to resolve the dispute, you can escalate it to a claim. By escalating your dispute to a claim, you're asking PayPal to investigate and decide the outcome.

To file a claim (by escalating an existing dispute):

  1. Log in to your PayPal account.
  2. Click Resolution Center.
  3. Locate and click the case number for the dispute you want to escalate.
  4. Under More Options, choose what you want to do.
  5. Follow the directions and provide the information you're asked for.
You have 20 days to file a claim once a dispute has been opened. For example, if you open a dispute on December 1 at 11:00 AM, you have until December 21 at 11:00 AM to file a claim.

To check the status of a claim:
  1. Log in to your PayPal account.
  2. Click Resolution Center.
  3. Select Open Cases from the list and choose the claim you want to check.
  4. Click View in the Action column.
You'll see the next steps for your case under What happens next. If we're already reviewing your claim, you'll see an estimated resolution date.

To file a claim, first open a dispute and try to work out the problem with the buyer or seller through the Dispute Resolution process in the Resolution Center.

If you're unable to resolve the dispute, you can escalate it to a claim. By escalating your dispute to a claim, you're asking PayPal to investigate and decide the outcome.

To file a claim (by escalating an existing dispute):

  1. Log in to your PayPal account.
  2. Click Resolution Center.
  3. Locate and click the case number for the dispute you want to escalate.
  4. Under More Options, choose what you want to do.
  5. Follow the directions and provide the information you're asked for.

You have 20 days to file a claim once a dispute has been opened. For example, if you open a dispute on December 1 at 11:00 AM, you have until December 21 at 11:00 AM to file a claim.

To check the status of a claim:

  1. Log in to your PayPal account.
  2. Click Resolution Center.
  3. Select Open Cases from the list and choose the claim you want to check.
  4. Click View in the Action column.

You'll see the next steps for your case under What happens next. If we're already reviewing your claim, you'll see an estimated resolution date.

If you’re not satisfied with how your claim was decided, you can appeal the outcome.

To appeal the outcome of a claim:

  1. Log in to your PayPal account.
  2. Click Resolution Center.
  3. Select Closed Cases from the list and find the transaction.
  4. Click the View button in the Action column.
  5. Click Appeal this claim and follow the prompts.

*   After a claim has been closed, you have 10 calendar days to appeal the decision.

Note:

  • When a dispute, claim, or chargeback is open, the funds will be held in the seller's account and will not be available for use. The funds cannot be withdrawn and will be considered "disputed" until the dispute, claim, or chargeback is resolved. This ensures that the funds are available if a refund is needed.
  • The seller can use these funds to issue a refund anytime during the dispute by using the Refund link in the Transaction Details page.
  • Once the dispute, claim, or chargeback is resolved, the remaining funds will be released.

To file a claim, first open a dispute and try to work out the problem with the buyer or seller through the Dispute Resolution process in the Resolution Center.


If you're unable to resolve the dispute, you can escalate it to a claim. By escalating your dispute to a claim, you're asking PayPal to investigate and decide the outcome.

To file a claim (by escalating an existing dispute):

  1. Log in to your PayPal account.
  2. Click Resolution Center.
  3. Locate and click the case number for the dispute you want to escalate.
  4. Under More Options, choose what you want to do.
  5. Follow the directions and provide the information you're asked for.

Note:
  • You have 20 days to file a claim once a dispute has been opened. For example, if you open a dispute on December 1 at 11:00 AM, you have until December 21 at 11:00 AM to file a claim.
  • A dispute will automatically close if it isn’t escalated to a claim within 20 days.
  • Closed disputes cannot be reopened or escalated to a claim.
  • If you are unable to resolve your dispute directly with the seller, then it is important that you escalate to a claim before the 20 day dispute expiration date. By escalating a dispute to a claim, you’re asking PayPal to investigate the dispute and decide the outcome.

To check the status of a claim:
  1. Log in to your PayPal account.
  2. Click Resolution Center.
  3. Select Open Cases from the list and choose the claim you want to check.
  4. Click View in the Action column.
You'll see the next steps for your case under What happens next. If we're already reviewing your claim, you'll see an estimated resolution date.