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Buyer and seller protection

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What is PayPal Purchase Protection?

When you pay with PayPal on any website PayPal Purchase Protection covers you if you have a problem. If an item doesn’t arrive or is significantly not as described we will help you to get a full refund.

To qualify for PayPal Purchase Protection:

  • Use PayPal to complete your payment.
  • Pay for the item with one payment. Items purchased with multiple payments aren't eligible.
  • Let the seller know there's a problem with the transaction by opening a dispute in the Resolution Center within 45 days of making your payment. Then, escalate the dispute to a claim within 20 days of the date you opened the dispute.
  • Keep your PayPal account in good standing.


If your transaction qualifies for PayPal Purchase Protection you are covered for the full purchase price plus the original shipping charges.

You can report your problem in the PayPal Resolution Center or the eBay Resolution Center. Either way, you’ll receive the same coverage. To find out how to report a problem on eBay, go to eBay and click Resolution Center at the bottom of any page.

Please note that some purchases such as vehicles in the Motors category, intangible items, capital equipment in the Business & Industrial category, and Real Estate aren't eligible for PayPal Purchase Protection.

To learn more about PayPal Purchase Protection and to see a full list of eligibility requirements and exclusions, please review our User Agreement. You can find the User Agreement by clicking Legal Agreements at the bottom of any PayPal page.

PayPal offers Purchase Protection and will reimburse buyers who meet our eligibility requirements and (1) didn’t receive the item from their seller or (2) the item received is significantly different from how the seller described it.

Keep in mind, PayPal Purchase Protection doesn’t cover all transaction problems and has some specific eligibility requirements.  To qualify, buyers must meet the requirements detailed in the purchase protection section of the User Agreement.  Please review it carefully.  Here is a general summary of those requirements:

  • Pay for the item from your PayPal account.
  • Pay for the full amount of the item with one payment. Items purchased with multiple payments – like a deposit followed by a final payment – are not eligible.
  • Let the seller know there is a problem with the transaction by opening a dispute in the Resolution Center within 45 days of making your payment. Then, escalate the dispute to a claim within 20 days of the date you opened the dispute.
  • Keep your PayPal account in good standing. Some identifying factors of an account in good standing include:
    • Not having a negative account balance
    • Maintaining up to date funding sources
    • Maintaining low Chargeback and buyer complaint rates if you are a Merchant
  • The item purchased must be for a tangible, physical good.  Here are some examples of items that are not eligible:
    • Intangible items, including Digital Goods
    • Services
    • Real estate, including residential property
    • Businesses
    • Vehicles, including motor vehicles, motorcycles, caravans, aircraft and boats
    • Custom-made items
    • Travel tickets, including airline flight tickets
    • Items prohibited by the PayPal Acceptable Use Policy .

Please note that some purchases such as vehicles in the Motors category, capital equipment in the Business & Industrial category, and Real Estate aren't eligible for PayPal Purchase Protection.

If your transaction qualifies for PayPal Purchase Protection you are covered for the full purchase price plus the original shipping charges.  However,you may be required to return the item to the seller in which case you will be responsible for the cost of return shipping.

You can report your problem in the PayPal Resolution Center or the eBay Resolution Center. Either way, you’ll receive the same coverage. To find out how to report a problem on eBay, go to eBay and click Resolution Center at the bottom of any page.

To see a full list of eligibility requirements and exclusions, please review our User Agreement. You can find the User Agreement by clicking Legal Agreements at the bottom of any PayPal page.


 


When you pay with PayPal on any website PayPal Purchase Protection covers you if you have a problem. If an item doesn’t arrive or is significantly not as described we will help you to get a full refund.

To qualify for PayPal Purchase Protection:

  • Use PayPal to complete your payment.
  • Pay for the item with one payment. Items purchased with multiple payments aren't eligible.
  • Let the seller know there's a problem with the transaction by opening a dispute in the Resolution Center within 45 days of making your payment. Then, escalate the dispute to a claim within 20 days of the date you opened the dispute.
  • Keep your PayPal account in good standing.


If your transaction qualifies for PayPal Purchase Protection you are covered for the full purchase price plus the original shipping charges.

You can report your problem in the PayPal Resolution Center or the eBay Resolution Center. Either way, you’ll receive the same coverage. To find out how to report a problem on eBay, go to eBay and click Resolution Center at the bottom of any page.

Please note that some purchases such as vehicles in the Motors category, intangible items, capital equipment in the Business & Industrial category, and Real Estate aren't eligible for PayPal Purchase Protection.

To learn more about PayPal Purchase Protection and to see a full list of eligibility requirements and exclusions, please review our User Agreement. You can find the User Agreement by clicking Legal Agreements at the bottom of any PayPal page.

 

 
I don't have a PayPal account, but I used PayPal to pay for an eBay item and haven't received it. What should I do?

If you have a problem with an eBay transaction, please go to the eBay Resolution Center

If you have a problem with an eBay transaction, please go to the eBay Resolution Center

If you have a problem with an eBay transaction, please go to the eBay Resolution Center

If you have a problem with an eBay transaction, please go to the eBay Resolution Center

If you have a problem with an eBay transaction, please go to the eBay Resolution Center

If you have a problem with an eBay transaction, please go to the eBay Resolution Center

If you have a problem with an eBay transaction, please go to the eBay Resolution Center

If you have a problem with an eBay transaction, please go to the eBay Resolution Center

If you have a problem with an eBay transaction, please go to the eBay Resolution Center

If you have a problem with an eBay transaction, please go to the eBay Resolution Center

With PayPal Seller Protection, where can I ship?

Seller Protection Policy applies to items posted domestically, as well as internationally, as long as your transaction meets the eligibility criteria, including the criteria for proof of shipment.

Seller Protection applies to items posted domestically and internationally, as long as your transaction meets the eligibility criteria, including the criteria, including the following:

  1. Proof of shipment. Ship the item with a shipping company that provides a shipping confirmation that displays a tracking number and the recipient address. If you ship with Israel Post, ship it as registered mail to receive a confirmation that displays the recipient's address.
  2. Shipment to a specified address. Ship to the address specified by the sender of the payment to be eligible. This address is shown in the transaction details page of your account.
What is PayPal Seller Protection?
PayPal Seller Protection is a policy that may cover eBay sellers for credit card related chargebacks and claims through PayPal Online Dispute Resolution for items not received or due to unauthorized payments (for example, stolen credit card or account takeover) provided certain eligibility criteria are met.