Help Center answers

Why was my payment denied, refunded, or unclaimed?

To find out why your payment hasn’t been claimed yet or was denied or refunded, contact the person you sent your payment to.

Denied: If your payment was denied, it means that the recipient chose not to accept it. You may be able to find out why on the Transaction Details page.


Here’s how to view your transaction details:

  1. Log in to your PayPal account.
  2. Click History.
  3. Click Details next to the payment that was denied.

Refunded: If your payment was refunded, it means that the recipient accepted the payment but then sent your money back to you.


Unclaimed: If your payment is unclaimed, it means that the recipient hasn’t accepted it yet. There are a few reasons why your payment might be unclaimed.

A payment might be unclaimed because:

  • The recipient hasn’t signed up for a PayPal account yet.
  • You sent money to an email address that the recipient hasn’t added to their PayPal account. As soon as they add the address to their account, the money will show up in their balance.
  • The recipient is still deciding whether they want to accept your payment. (This can happen if you don’t have a Confirmed address.)

If your payment is unclaimed for 30 days or your payment was denied or refunded, you’ll get your money back
 

If you paid with your credit card, the money will go back to your card. (It can take up to 30 days for the refund to appear on your card statement.) If you paid with your PayPal balance or bank account, the money will be returned to your PayPal balance.

 

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