Help Center answers

What if a buyer does not receive an item I sent? How can I prove that I sent it?

One way to show proof is to use a carrier with online tracking. If you can provide a tracking number we can confirm online that your item has been delivered. For transactions involving merchandise worth 1,000 ILS (or the equivalent in the currency of the transaction) or more, keep an online receipt in the form of a signature from the recipient as proof of shipment.

To view the specific terms and conditions, click Legal Agreements or User Agreement at the bottom of the page.


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